Service Charge Officer Full Time

Service Charge Officer

Park Street, London Bridge – Hybrid (2 days, 3 days WFH)

£33,000 – £42,500

Would you like to join Hyde as a Service Charge Officer?

We are looking for a customer‑focused and detail‑oriented Service Charge Officer to join our Service Charge Team. You will ensure service charges are calculated accurately, communicated clearly and managed efficiently, while providing excellent customer service to our leaseholders and residents.

What you’ll be doing

• Produce accurate service charge statements, including estimates and actuals
• Manage service charge enquiries providing clear, timely and customer‑focused responses
• Prepare clear and easy‑to‑understand service charge breakdowns and explanations
• Calculate service charge provisions, reserves and sinking funds linked to planned works and refurbishment programmes
• Analyse and reconcile service charge cost data, ensuring costs are correctly allocated and reasonably incurred
• Monitor service charge spend against budgets, investigating and resolving over‑ or under‑spends
• Proactively identify trends, recurring issues and service failures, sharing insights and lessons learned with managers
• Investigate service charge queries thoroughly, ensuring invoices and costs are correctly coded and evidenced
• Maintain accurate system data, identifying and resolving data issues to prevent reoccurrence

About you

You’ll bring a strong customer focus alongside a good understanding of service charges, financial data and leasehold services.

• Experience working with service charges, leasehold services or a similar customer‑focused financial role
• Strong numerical and analytical skills, with attention to detail
• Ability to explain service charges clearly to customers in plain English
• Confidence working with financial and transactional data

Strong communication and relationship‑building skills

Why join us?

We own and manage 125,000 homes and are driven by a strong social purpose—creating safe, affordable homes and thriving communities. We are committed to providing high‑quality services for our customers, and you’ll be part of a collaborative team where your work directly supports transparency, trust and customer satisfaction.

Benefits

• Excellent pension
• Generous holiday allowance
• Life assurance
• Flexible benefits platform
• Career development & learning support
• Volunteering days
• Hybrid working

Diversity, inclusion and accessibility

Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation.

As a Disability Confident Employer, we’re happy to provide reasonable adjustments throughout the recruitment process and in the workplace.

Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.