Client Services Assistant – CMS (Promoter) – 12 month fixed term contract Full Time

Are you ready to grow your career in CMS?

Want to join one of The Sunday Times Best Places to Work 2024?

AXS, part of AEG, is a global leader in ticketing technology, powering unforgettable live experiences for millions of fans worldwide. From sold‑out arena shows to once‑in‑a‑lifetime moments, we’re right at the heart of live entertainment – and we’re growing.

We’re looking for a Client Services Assistant – CMS (Promoter) to join us on a 12‑month fixed‑term contract. This role plays a key part in managing and delivering customer‑facing content across AXS websites, ensuring event information is accurate, engaging and delivered on time.

Working closely with the Marketing, Content and Client Services teams, you’ll help bring events to life online and support the smooth delivery of events from build through to on sale.

What You’ll Do

Managing website and event content

• Build, update and maintain event listings, promotional pages, images and copy across AXS platforms
• Ensure all content is accurate, consistent, on‑brand and aligned with SEO best practice

Quality checks and content delivery

• Carry out regular checks to make sure pages, links and content are working as expected
• Ensure updates are completed correctly, documented clearly and shared with the right teams

Supporting events and on‑sales

• Support Client Services Managers with event builds, on sales and ongoing event management
• Assist with preparing events for on sale, including checking timings, links and configurations

Cross‑team collaboration and issue resolution

• Work closely with Marketing, Content, Fulfilment and other teams to support a great customer experience
• Help investigate issues, identify root causes, escalate where needed and support timely resolution

What We’re Looking For

• Experience working in a fast‑paced team environment
• Knowledge of event ticket sales, ticketing technology or the live events industry
• Experience using a web content management system
• Strong administration skills with excellent attention to detail
• Ability to build positive working relationships with stakeholders at all levels

Ready to apply?

If you’re excited by digital content, live events and working behind the scenes to make things happen, we’d love to hear from you. Apply now and take the next step in your CMS career with AXS.

You can find out more about life at AXS here: https://aegeurope.com/brands/axs/

Where: This role is based in our London Head Office near London Bridge station. We work 3 days in the office (Tues-Thu) and 2 days from home (Monday and Friday). We also offer flexible start and end times and welcome flexible working conversations.

So why apply?

Click here to find out why our employees love working for AEG https://aegeurope.com/life-at-aeg/

AEG is an inclusive organisation where we value everybody’s contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

We know that diverse teams make the strongest teams. That’s why we actively encourage people from all backgrounds, experiences and perspectives to apply.

If this role excites you but you’re wondering whether you meet every single requirement – don’t hold back. If you’ve got most of what we’re looking for and you’re passionate about what we do, we’d love to hear from you. You might be exactly who we need, in this role or another.

Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we’re building a workplace where everyone can thrive.

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