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Client Relations Assistant
Location: Uxbridge, West London
Working Pattern: Hybrid
Hours: Full-time
Salary: £35,000–£38,000 full-time equivalent, depending on experience.
About La Vida
La Vida helps individuals secure residency, immigration, and citizenship through investment. We work with clients from more than 160 countries and offer access to over 18 programmes across Europe and the Caribbean. Our clients are typically high-net-worth individuals seeking second residency or citizenship, and we provide a high level of professional guidance tailored to their needs.
We operate in a confidential, document-led, international environment where accuracy, professionalism, discretion, and client care are essential.
The Role
We are looking for a Client Relations Assistant to provide high-quality administrative support to our Client Relations team, with a particular focus on document preparation, form completion, record management, and the careful handling of confidential client information.
This role is well suited to a recent graduate. Successful candidates will be comfortable working in a structured, process-driven environment and take pride in producing accurate, well-organised work.
A significant part of the role involves supporting the preparation of forms and documentation for high-net-worth international clients, so a polished, dependable, and detail-focused approach is essential.
Successful candidates will be expected to progress to Client Relations Executive within 1-2 years.
Key Responsibilities
- Prepare, pre-fill, and check client forms, templates, and supporting documentation accurately
- Save, organise, and maintain electronic records and files within company systems
- Handle confidential personal and company documentation with discretion and care
- Support the preparation and administration of client application packs and related paperwork
- Scan, print, photocopy, file, and manage physical and electronic documents as required
- Arrange and manage incoming and outgoing courier services for client and company documents
- Respond to routine emails and correspondence in a professional and timely manner
- Answer and manage the main switchboard, directing calls appropriately
- Liaise with internal teams to ensure client documentation is complete and correctly recorded
- Help ensure records, forms, and supporting paperwork are maintained to a consistently high standard
- Support the day-to-day administrative needs of the Client Relations team
- Maintain confidentiality at all times when dealing with sensitive information
Candidate Profile
We are looking for a recent graduate, ideally with relevant work experience, with strong attention to detail and a calm, methodical approach to work.
This role would suit someone who is happy working with forms, templates, supporting documents, and routine administrative processes, and who understands the importance of accuracy, confidentiality, and follow-through.
The ideal candidate will be confident working independently, comfortable handling detailed paperwork, and capable of supporting a professional client-facing team in a discreet and organised manner.
Skills and Experience
- Ideally 1-3 years’ experience in office-based administration, case support, document processing, or a similar support role
- Strong attention to detail and a careful, accurate approach to work
- Experience handling forms, supporting documents, records, and process-led administration
- Excellent organisational and time management skills
- Strong written and verbal communication skills
- Good working knowledge of Microsoft Office, including Word, Excel, and Outlook
- Ability to work independently as well as part of a team
- Professional, dependable, and discreet approach
- Comfortable handling confidential personal information responsibly
- Able to commute to Uxbridge for office-based working as required. This role requires regular attendance in our office, with remote working available for part of the week.
Particularly Relevant Backgrounds
Recent graduates from top universities with excellent academic records will be considered. Applications would be especially welcome from candidates with additional experience in areas such as:
- Legal administration or legal support
- Immigration or visa processing
- Insurance administration or claims support
- Compliance, KYC, or regulated client onboarding
- Financial services, wealth management, or private client support
- Other document-heavy office support roles requiring accuracy and confidentiality
Desirable Attributes
- Experience supporting private or high-net-worth clients
- Experience working with international clients or in a multicultural environment
- Confidence handling sensitive identity and personal documentation
- Professional judgement and a mature approach to routine but important administrative work
- A genuine preference for structured, detail-led administration rather than heavily sales-driven work
Why Join La Vida?
- Opportunity to join a growing, internationally focused company
- Exciting global business operating from UK serving high-net-worth clients in 160+ countries
- One of the first companies to achieve 5 consecutive years in FT Top 1000 European Growth listing
- Hybrid working arrangement
- Professional and supportive team environment
How to Apply
Please apply through LinkedIn Easy Apply. To support your application, please also email careers@goldenvisas.com with a short summary of why you are suited to this role along with your CV and Linkedin profile.
Please include Client Relations Assistant Application in the subject line.