Client Relations Administrator Full Time

Client Relations Administrator

Location: Uxbridge, West London

Working Pattern: Hybrid

Hours: Full-time

Salary: £35,000–£38,000 full-time equivalent, depending on experience.

About La Vida

La Vida helps individuals secure residency, immigration, and citizenship through investment. We work with clients from more than 160 countries and offer access to over 18 programmes across Europe and the Caribbean. Our clients are typically high-net-worth individuals seeking second residency or citizenship, and we provide a high level of professional guidance tailored to their needs.

We operate in a confidential, document-led, international environment where accuracy, professionalism, discretion, and client care are essential.

The Role

We are looking for an experienced Client Relations Administrator to provide high-quality administrative support to our Client Relations team, with a particular focus on document preparation, form completion, record management, and the careful handling of confidential client information.

This role is well suited to an experienced administrator who is comfortable working in a structured, process-driven environment and takes pride in producing accurate, well-organised work. A significant part of the role involves supporting the preparation of forms and documentation for high-net-worth international clients, so a polished, dependable, and detail-focused approach is essential.

Successful candidates will be expected to progress to Client Relations Executive within 1-2 years.

Key Responsibilities

• Prepare, pre-fill, and check client forms, templates, and supporting documentation accurately
• Save, organise, and maintain electronic records and files within company systems
• Handle confidential personal and company documentation with discretion and care
• Support the preparation and administration of client application packs and related paperwork
• Scan, print, photocopy, file, and manage physical and electronic documents as required
• Arrange and manage incoming and outgoing courier services for client and company documents
• Respond to routine emails and correspondence in a professional and timely manner
• Answer and manage the main switchboard, directing calls appropriately
• Liaise with internal teams to ensure client documentation is complete and correctly recorded
• Help ensure records, forms, and supporting paperwork are maintained to a consistently high standard
• Support the day-to-day administrative needs of the Client Relations team
• Maintain confidentiality at all times when dealing with sensitive information

Candidate Profile

We are looking for an experienced, reliable, and professional administrator with strong attention to detail and a calm, methodical approach to work.

This role would suit someone who is happy working with forms, templates, supporting documents, and routine administrative processes, and who understands the importance of accuracy, confidentiality, and follow-through.

The ideal candidate will be confident working independently, comfortable handling detailed paperwork, and capable of supporting a professional client-facing team in a discreet and organised manner.

Skills and Experience

• At least 3 years’ experience in office-based administration, case support, document processing, or a similar support role
• Strong attention to detail and a careful, accurate approach to work
• Experience handling forms, supporting documents, records, and process-led administration
• Excellent organisational and time management skills
• Strong written and verbal communication skills
• Good working knowledge of Microsoft Office, including Word, Excel, and Outlook
• Ability to work independently as well as part of a team
• Professional, dependable, and discreet approach
• Comfortable handling confidential personal information responsibly
• Able to commute to Uxbridge for office-based working as required. This role requires regular attendance in our office, with remote working available for part of the week.

Particularly Relevant Backgrounds

Applications would be especially welcome from candidates with experience in areas such as:

• Legal administration or legal support
• Immigration or visa processing
• Insurance administration or claims support
• Compliance, KYC, or regulated client onboarding
• Financial services, wealth management, or private client support
• Other document-heavy office support roles requiring accuracy and confidentiality

Desirable Attributes

• Experience supporting private or high-net-worth clients
• Experience working with international clients or in a multicultural environment
• Confidence handling sensitive identity and personal documentation
• Professional judgement and a mature approach to routine but important administrative work
• A genuine preference for structured, detail-led administration rather than heavily sales-driven work

Qualifications

• Bachelor’s degree or equivalent relevant work experience preferred
• Strong previous experience in administration or office support is more important than a specific academic background

Why Join La Vida?

• Opportunity to join a growing, internationally focused company
• Hybrid working arrangement
• Full-time or part-time hours considered
• Professional and supportive team environment
• A role suited to someone who takes pride in accurate, organised, high-quality administrative work

How to Apply

Please apply through LinkedIn Easy Apply. To support your application, please also email careers@goldenvisas.com

with a short summary of why you are suited to this role, including:

• your relevant experience
• the sectors you have worked in
• your preferred working pattern
• your salary expectations
• your notice period
• your ability to commute to Uxbridge as required

Please include Client Relations Administrator Application in the subject line.