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Job OverviewUniversity Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.Please see below for the detailed job description of the role.This post is only open to internal applicantsMain duties of the jobAre you passionate about delivering exceptional patient experience? Do you thrive in a role that blends coordination, communication, problem-solving and compassionate support? We are looking for a dedicated Channel Island Liaison Coordinator to join our centralised 2-person Channel Island Liaison Team (CILT) at Southampton Hospital, support patients from Jersey, Guernsey and Alderney throughout their inpatient and outpatient journeys at UHS.You will be part of a 2-person specialist team that is a crucial single point of contact for Channel Island patients and UHS Staff. Your role will make a genuine difference to the patient experience for hundreds of people travelling long distance overseas from the Channel Islands for care. Universally, you will work with dedicated colleagues, develop unique skills in patient pathways and overseas travel coordination, and contribute to a service built on compassion, collaboration, and outstanding care.Working for our organisationUniversity Hospital Southampton is one of England’s largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.At UHS, we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.At UHS, we proudly champion individuality, recognising that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.Please visit our social media platforms, to find out more:FacebookInstagramLinkedInDetailed Job Description And Main ResponsibilitiesAs a key member of the Channel Island Liaison Team, you will act as a crucial and central point of contact for all Channel Island patients and UHS staff within the Trust. Your work will include visiting clinical areas communicating with channel island patients at the bedside, meeting families, UHS staff, coordinating overseas travel, accommodation and taxis when required, air ambulance/medical escort collaboration and coordinating.You will be supporting radiotherapy patients from the Channel Islands and the IOW, and collaborating with other external agencies connected to the channel island liaison service at UHS. The role expects patients to receive a high-quality of support from CILT throughout their stay and that all administrative and travel processes are adhered as per UHS Trust and States of Jersey/Guernsey standards.Some key responsibilities for this role; Identify newly admitted Channel Island patients, meet them and support their care journey. Coordinate timely and safe discharges, including commercial flight travel, boat travel and air ambulance arrangements. Work closely with clinical teams to ensure discharge documents and “fit to travel” forms are completed and given to patients in a timely manner. Meet/communicate regularly with patients, relatives, travel teams, UHS and Channel Island health professionals. Request accommodation from the Channel Islands off island travel team for patients fit for discharge but not yet fit to travel. Support radiotherapy patients from Channel Islands and IOW. Contribute to service improvements and keep Channel Island guidance and resources up to date. Handle confidential documentation in line with Trust policies. A proficient communicator who can build strong relationships with internal and external partners Effective and strong organisational and coordination abilities. Able to work independently but also part of a team whilst managing competing priorities. Empathetic, patient-focused, and confident liaising with multiple services Comfortable handling sensitive information and using digital systems.You will be required to cover the Mon-Fri service 5 days a week when the other member of the team is absent i.e. annual leave (a vice versa partnership).If you can manage your workload in an organised, proactive, and effective manner, you are reliable, self-motivated, have empathic and proficient communication and interpersonal skills with a flexible approach to work and attention to detail then we invite you to apply.Person specificationQualifications, Knowledge And ExperienceEssential criteriaWorking knowledge of word/excelLiteracy and numeracy skills, demonstrable to GCSE pass (or equivalent) standard.Educated to NVQ3/Diploma standard or equivalent qualification level or relevant work-based experience / trainingProven administrative and organisational experienceExperience of dealing with nonroutine and complex problems, progress chasing, resource and staff allocationExperience of working in a busy environmentProficient in all aspects of Microsoft Office and Excel programsPrevious experience with a ‘customer care’ role/good listener /problem solver/team playerKnowledge of a full range of administrative and work proceduresAble to prioritise workloadExcellent communication/telephone/interpersonal skillsCommunicate proficiently with health professionals/ patient/ relatives/carers/service usersRemains calm under pressureDesirable criteriaExperience and training in the use of the following systems:PASCHARTSECAMISPrevious hospital or health service experiencePrevious experience of working within a hospital ward environment.Keep up to date documents/recordsTrust ValuesEssential criteriaPatients FirstWorking TogetherAlways Improving