CCTV Service Desk Engineer Full Time

We’re looking for a CCTV Service Desk Engineer to join a busy and growing team based near Wokingham. This is a fantastic opportunity for someone with strong communication skills, a technical mindset and a proactive approach to customer support. 

About the candidate

We’re looking for someone who is organised, reliable and confident when handling customer queries and technical issues within a security, access control, CCTV or FM capacity. The ideal candidate will have previous experience within a support desk, helpdesk or coordination role (not IT focussed) and will be comfortable managing multiple tasks in a fast-paced environment while maintaining a high standard of customer service.

You will have strong communication skills, a professional and proactive approach, and excellent attention to detail. You should be confident prioritising workloads, troubleshooting basic technical issues and working with Windows operating systems and remote connection tools. Experience working to response time targets or service level agreements would be beneficial, along with the ability to work both independently and as part of a team.

 Salary: £32,000 to £37K per year

Hours: Full time, 40 hours per week

Location: Office based near Wokingham

background: Facilities, fire and security, CCTV or mechanical support

What you’ll do

You’ll act as the first point of contact for incoming support requests, providing first-line assistance and coordinating issues through to resolution. You’ll manage service tickets, update internal systems accurately and ensure customers are kept informed throughout the process.

The role will involve remote troubleshooting, escalating issues where required and supporting engineers and internal teams with day-to-day coordination. You’ll also contribute to continuous improvements within the department and maintain up-to-date technical knowledge through training and development.

Benefits

• 25 days holiday plus bank holidays

• Simply Health scheme

• Company pension

• Bonus scheme after probation

• Ongoing training and development opportunities

• If this sounds like your next opportunity, we’d love to hear from you — apply today!