Call Handler – Single Point of Access Full Time

We have an exciting opportunity as we expand our friendly and supportive Single Point of Access Team as a Call Handler, helping to ensure patients receive the right care at the right time.

This customer-facing role is based within our referral service, where you’ll play a vital part in supporting patients and healthcare professionals by gathering and processing essential information with care and professionalism.

The service operates 7 days a week, 07:30 – 20:00, including bank holidays.

We’re Looking For Someone Who

• Has excellent communication and interpersonal skills
• Works calmly and professionally under pressure
• Is confident using IT systems and can quickly learn new software (training on SystmOne will be provided)
• Is organised, detail-oriented, and able to manage multiple tasks
• Has a caring and patient-centred approach in every interaction

A Personal Message from the Team

“Our Call Handlers are often the first point of contact for patients and healthcare professionals — it’s a role that truly matters. We’re a supportive, close-knit team that takes pride in delivering a caring, efficient service. If you’re someone who enjoys helping others and thrives in a busy environment, we’d love to hear from you.”

**INTERVIEWS FOR THIS ROLE WILL TAKE PLACE ON WEDNESDAY THE 13TH OF MAY**

• Receive referrals by telephone or electronically and gather accurate patient details
• Input referral information onto SystmOne and maintain up-to-date electronic care records
• Provide administrative support such as scanning documents, taking messages, and signposting enquiries
• Handle all communications with empathy, efficiency, and respect for patient confidentiality
• Work collaboratively with colleagues to ensure smooth service delivery and excellent patient experience

To find out more about what it is like to work for our Trust please visit the following link:

https://yorkhospitals.pagetiger.com/hdjgxd

Our benefits

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust’s dedicated Staff Benefits pages.

For further details / informal visits contact: Name: Jayne Bone Job title: Operational Service Manager – Community Services Email address: jayne.bone2@nhs.net Telephone number: 0971923103

Please get in touch for an informal chat or a visit to our team office for the opportunity to meet the team and see our environment.