Call Centre Agent (Helpdesk Coordinator) Full Time NEW

Call Centre Agent (Helpdesk Coordinator)

West Horndon, Brentwood (CM13)
4 on / 4 off Shift Pattern | 07:00 – 20:00

Salary: £24,000 per year

About Quest Medical

Quest Medical (UK) Ltd is one of the UK’s leading providers of logistics and maintenance services supporting the mobile medical industry. Our services help hospitals, healthcare providers, and medical organisations operate efficiently across the country.

Our Helpdesk Call Centre is the operational hub of the business, coordinating engineers, managing breakdowns, and ensuring critical medical equipment remains operational.

We are looking for a motivated and organised Call Centre Agent to join our team at our West Horndon office.

The Role

As a Call Centre Agent, you will play a central role in keeping our operations running smoothly. You will act as the first point of contact for engineers, customers and suppliers, ensuring calls, service requests and breakdowns are handled efficiently.

This is a fast-paced operational role, ideal for someone who enjoys problem-solving, coordinating tasks and working in a team environment where no two days are the same.

Key Responsibilities

• Answer and manage incoming calls and helpdesk requests professionally and efficiently
• Log service requests and equipment breakdowns accurately into internal systems
• Coordinate engineer schedules based on priority, location and availability
• Support engineers by arranging parts deliveries and equipment logistics
• Maintain accurate records within internal systems and spreadsheets
• Ensure jobs are closed correctly to avoid delays in invoicing
• Liaise with subcontractors and third-party suppliers when required
• Provide updates and communication to customers and internal teams
• Work closely with colleagues across the call centre and wider business to ensure smooth operations

What We’re Looking For

Essential:

• Excellent telephone and communication skills
• Strong administrative and organisational ability
• Ability to multitask in a busy helpdesk environment
• High attention to detail and accuracy
• Confident using IT systems and Microsoft Office
• Ability to remain calm and professional under pressure

Personal qualities:

• Proactive and solutions-focused
• Strong team player with a positive attitude
• Reliable and adaptable
• Customer-focused mindset
• Willingness to learn and take on new responsibilities

Shift Pattern

• 4 on / 4 off rolling shift pattern
• Monday to Sunday rota
• 10-hour shifts between 07:00 and 19:00

What We Offer

· £24,000 annual salary

• Competitive salary
• Company pension scheme
• Death in service benefit
• Employee Assistance Programme
• Free on-site parking
• Full training and onboarding support
• Opportunities for career progression within the business
• Friendly and supportive team environment

Why Join Quest Medical?

• Be part of a company supporting the UK healthcare sector
• Work in a fast-paced operations environment
• Develop valuable logistics and coordination skills
• Join a supportive and collaborative team

Quest Medical (UK) Ltd is an Equal Opportunities Employer.

Job Types: Full-time, Permanent

Pay: £24,000.00 per year

Benefits:

• Company pension
• Enhanced maternity leave
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme

Work Location: In person