Business Support Officers – Ref: CH03126 Full Time NEW

G5: £28,598 – £31,022 per annum

Permanent and Fixed-term (Until March 2027) posts available.

We are looking for enthusiastic, experienced Business Support Officers with a ‘can do’ approach, to provide a wide range of complex administration and business support activities to our Children and Adult Services professionals. Activities will include (but not limited to) financial transactions, formatting documents, scanning and uploading information to the client system, creating and maintaining excel spreadsheets and producing presentations. The role can at times involve dealing with sensitive, highly confidential and on occasion distressing information.

The posts are fully office based within one of the Children’s Services buildings across the borough of Walsall. The successful candidate(s) will be expected to cover at other offices as and when required. Some posts are based at multiple offices.

For posts supporting our Social Care team, the Candidates MUST HAVE proven excellent minute taking skills, taking minutes directly onto laptop and completing workbooks in meetings or experience of work. Or an understanding of SEND for the post based within that area.

The role also requires reception and telephone cover. Our offices are very busy, fast paced and deal with a multitude of visitors of all ages, as such the role requires the postholder to be very customer focussed, professional, friendly and a desire to help and take ownership of queries to ensure family, children and young people are supported.

Excellent knowledge of MS Office systems is essential and a minimum education standard of GCSE in English and Maths Grade A-C (or equivalent) is required.

Experience of working in a Children’s or Adults Services environment would be an advantage but not essential.

For further information contact Vanessa Smith, Business Support Team Leader at Vanessa.Smith@walsall.gov.uk

This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.

Job Description

View Job Description and Employee Specification

Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.

We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time.

At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole – particularly your ‘Supporting Information’ – reflects your own voice.

Closing Date: 30th June 2026.