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About Us The Vale of Glamorgan Council is committed to delivering high-quality, customer-focused services that support our communities and operations. Within the Environment and Housing Directorate, Garage & Fleet Services play a vital role in keeping Council vehicles compliant, safe and operational.
We are ambitious, embracing new ways of working and investing in our future. We are open, valuing accountability and new ideas. We work together, respecting diversity and supporting one another to deliver quality services. We are proud to serve the Vale of Glamorgan and the communities that depend on our services
Ambitious – Forward thinking, embracing new ways of working and investing in our future.
Open – Open to different ideas and being accountable for the decisions we take.
Together – Working together as a team that engages with our customers and partners, respects diversity and is committed to quality services.
Proud – Proud of the Vale of Glamorgan; proud to serve our communities and to be part of the Vale of Glamorgan Council.
About The Role
Pay Details: Grade 5 / £26,824-£28,598 pro rata
Hours of Work / Working Pattern: 18.75 Hours (Monday, Tuesday, Wednesday (AM))
Main Place of Work: The Alps, Wenvoe, Cardiff, CF5 6AA
Description:
We are looking to appoint a Business Support Officer – Garage to provide comprehensive business, financial, operational and compliance support to Garage & Fleet Services in a busy, customer-facing operational environment.
The role involves wide-ranging responsibilities including financial processing and income reconciliation, procurement and invoice management, workshop and fleet administration, customer reception and payment handling, and supporting legal and regulatory compliance for fleet operations.
You will act as a key point of contact within the Garage, raising and managing service jobs, processing timesheets, producing financial and performance reports, and maintaining accurate records within Tranman. The post also supports MOT, tax, tachograph, accident reporting and insurance processes, ensuring statutory and audit requirements are met.
This is a varied and fast-paced role requiring strong organisational skills, attention to detail and the ability to prioritise workloads to meet daily, weekly and monthly deadlines.
About You
You will need:
- Highly organised and adaptable, with experience providing business or administrative support in a fast‑paced operational environment
- Confident handling financial processes, including income processing, reconciliations and invoice management
- Experienced in customer‑facing roles, acting as a first point of contact and responding to enquiries professionally
- Detail‑driven, with a strong focus on accuracy, financial controls and compliance documentation
- Competent using IT systems to manage workflows, records and reporting
- Able to manage competing priorities and meet daily, weekly and monthly deadlines
- Collaborative, with the ability to support, train and mentor colleagues
- Proven experience in financial administration, including income reconciliation and invoice processing
- Strong administrative and organisational skills
- The ability to analyse, validate and report on data and performance information
- Experience delivering high‑quality customer service in a public‑facing environment
- Confidence using systems to manage jobs, records and operational workflows
- The ability to work effectively under pressure and manage multiple priorities
- A strong commitment to Financial Regulations, Health and Safety, Equality, Environmental and Safeguarding requirements.
Additional information
For Further Information, contact: Joanne Lewis – Business Manager, email JCLewis@valeofglamorgan.gov.uk
Please see attached job description / person specification for further information.
