Business Support Assistant Full Time

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.The RoleWe are seeking 1 motivated and enthusiastic individual to join Glasgow City’s Quit Your Way teams as a Business Support Assistant. This roles is essential in providing efficient and effective administrative support to ensure smooth day-to-day operations within the department with the overall aim of improving health and reducing health inequalities in line with the HSCP strategic plan and other locally and nationally identified priorities. The successful candidate will work within the HSCP and with key partner agencies to contribute to the development and implementation plans predominantly within smoking prevention and smoking cessation.Successful candidate will be required to have strong organisational skills, excellent communication skills, proficiency in Microsoft office applications (teams, word, excel, outlook etc) and have the ability to work independently and as part of a team. The successful candidate are required to have a qualification in Office Administration/Secretarial Services e.g. HNC in Business Administration or relevant office experience. Key tasks will include data entry, directing enquiries, scheduling and coordinating meetings and minute taking, maintaining database/spreadsheet records to ensure accuracy and confidentiality and providing generalised administrative support.The Glasgow City QYW service have recently undergone a service review and is currently in the implementation phase of this.These posts will primarily focus on smoking prevention and smoking cessation. All team members are also required to deliver on and support programmes of work across the wider Health Improvement team.Duration, Location, and Working Pattern: Permanent, 1 x 0.6WTEShift Pattern – 0.6 WTE to be confirmed0.6wte Parkhead Health Centre(Please note the salary is Pro Rata) for part time hours.Key ResponsibilitiesProvide a comprehensive administrative support and secretarial service for the Smoking Cessation Service:General typing duties including transcription of letters and minutes of meetings, photocopying as required e.g. patient/client informationEnsure all telephone enquiries/electronic mail including queries from the general public and members of staff are handled expeditiouslyMaintain an effective messaging system, including text messaging, so that telephone calls are logged and responded to within identified standardsAssist in reaching clients by telephone on behalf of the Quit Your Way ServicesMaintain accurate, effective and accessible filing systems (paper and electronic)Maintain relevant databasesArrange meetings and assist in the preparation of agendas and type minutes Attend team meetings, taking minutes if requiredEnsure team members electronic diaries are maintained and relevant meeting invites scheduledPrepare patient / client educational materials, patient / client packs. Communicate with NHS employees and external PartnersPrepare publicity materials, fliers and briefing notesBe responsible for the maintenance and ordering of stationery, office supplies, service resources and health education materialsEnsure service referrals are uptaken by relevant staff / referred onto appropriate follow-up teamMaintain service housekeeping and monthly activity reportsMaintain relevant personnel systems where appropriateMaintain confidentiality of client data at all times and be aware of the requirements of the Data Protection Act 1984 and Data Protection Directive 1995Any other general secretarial and clerical duties commensurate with the grade of the post, as requested by the Health Improvement Senior and where appropriate by Health Knowledge, training, qualifications and/or experience required to do the job: TrainingQualification in Office Administration/Secretarial Services e.g. HNC in Business Administration or relevant office experienceExperienceOffice AdministrationWorking as part of a teamDealing with members of the publicWorking on own initiativeGood verbal and written skillsDiplomacy and discretionExperience of data entry KnowledgeMicrosoft Office Packages including, Word, Excel, Outlook, PowerPoint, Teams Filing Systems management Diary ManagementArranging appointments and meetingsMinute takingDatabase ManagementGeneralOrganisational SkillsCommitment to delivering on work programmeReliabilityFlexibilityApproachable and friendly mannerWhat We OfferWe offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.As an NHS Scotland employee, you will be entitled to:A minimum of 27 days annual leave, increasing with length of service, plus public holidaysMembership of the NHS Pension Scheme, including life insurance benefitsSalary Sacrifice Car Benefit Scheme Development opportunities including study bursaries, e-learning and classroom-based coursesEnhanced pay for working public holidaysNHS discounts on a wide range of goods and servicesConfidential employee support and assistance, including counselling and psychological therapiesInterested?If you would like to find out more, we would love to hear from you.For An Informal Discussion, Please ContactCeri Chalmers, Health Improvement Senior – – 07929 766 710Karen Mailer, Health Improvement Senior – – 07811 518 020Irene Stewart, Health Improvement Senior – – 07813 343 040Details on how to contact the Recruitment Service and the Recruitment Process:This post may close early to the volume of response. Please submit your application form as soon as possible.From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.Candidates must provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools or other third-party assistance to generate, draft or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the recruitment process.For application portal or log-in issues, please contact the in the first instance.