Business Support Administator Full Time NEW

What You’ll Be Doing

What We Need

Corpay is currently looking to hire a Business Support Administrator on a permanent basis within our Allstar Cards division. This position falls under our Corporate Payments line of business and is based in our Swindon office. In this role you will be responsible for providing administrative support across multiple accounts within the organisation and act as first point of contact for query resolution. The ideal candidate will have excellent communication skills and the ability to multitask effectively. You will report into the Team Leader in UK Customer Services and regularly collaborate with other teams within the division.

How We Work

As a Business Support Administrator, Corpay will set you up for success by providing:

• Assigned workspace in Swindon office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

• Creating new accounts for customers and merchants to the correct parameters.
• Completing quality assurance checks on new accounts for customers and merchants to ensure a smooth and efficient implementation of services. Updating and amending accounts as required for accuracy.
• Identifying errors with new customer or merchant accounts and handling these accordingly to get them corrected.
• Acting as first point of contact for query resolution and issues that are raised via the merchant, Relationship Management or customer facing teams.
• Handling incoming calls from merchants regarding card acceptance and invoice queries, network additions, deletions and other changes.
• Creating and amend price rules.
• Managing all regular tasks and queries in a timely manner, providing solutions and advice within the agreed service levels to ensure first class delivery.
• Processing, reconciling VISA payments and managing disputes.
• Identifying sites with zero turnover and investigate for further action.
• Adhering to company policies and procedures, including maintaining confidentiality of sensitive information.
• Carrying out periodic SOX Control audits of active sites.

Qualifications & Skills

• Previous experience within a customer service, operational or administration environment working within agreed service levels.
• Experience of working as part of a busy team with empathy, compassion, and a genuine desire to support others.
• You will have excellent customer services skills, a proactive ‘can do’ attitude, happy to help and assist a variety of customers, organisational skills and attention to detail whilst being able to remain calm in a busy environment.
• Good telephone and written/verbal communication skills.
• Competence in MS Office, especially Excel is preferred.
• Experience of using SalesForce would be desirable.
• Strong attention to detail and accuracy.
• Ability to handle confidential information with discretion and professionalism.
• Strong problem-solving skills and ability to work independently.
• Ability to work collaboratively and effectively in a team environment.
• Flexibility and adaptability to changing priorities and demands.

Benefits & Perks

• 4 X Life insurance
• Pension scheme – 5% employer contribution
• Private Healthcare
• 25 days Holiday (plus Holiday Buy/Sell)
• Access to LinkedIn learning
• Free rewards and discounts via Gratitudes
• Career Progression

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.