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Company Description Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer’s people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment.
We combine best in class service, impeccable administrative duties with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients.
Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: https://www.securitas.uk.com/services/on-site/stars/
Job Description
Be the Calm in the Centre of it All — Join Us as an SAI Specialist
Are you ready to play a pivotal role at the heart of a prestigious client environment? We’re looking for someone who thrives on precision, professionalism, and purpose — someone who can drive there team to deliver exceptional service while safeguarding people, property, and information with integrity.
In this key position, you’ll be the trusted go-to for all Site Accountability and Improvement (SAI) -related enquiries, ensuring everything runs like clockwork. Your attention to detail, calm presence, and commitment to excellence will shape a safe, seamless, and client-focused experience every single day.
More than a job — this is your opportunity to represent both a world-class client and the Securitas brand with pride, confidence, and credibility. If you’re driven, discreet, and passionate about creating secure environments where people and businesses can thrive — we want to hear from you.
- Mon – Fri (Days)
- 42 hours per week
- Mon – Thu 08:00 – 17:00
- Fri 08:00 – 14:00
- £17.92 per hour
Responsibilities
The STARS SAI Manager is responsible for overseeing the end-to-end delivery of the SAI badge system across site operations. They provide leadership, coordination, and assurance to ensure access control processes are executed accurately, securely and in line with compliance requirements.
- Lead and support the STARS team to deliver consistent, compliant, and auditable task execution, ensuring data accuracy, service reliability, and alignment with agreed KPIs.
- Act as the central point of contact for all SAI-related stakeholder and client interactions, facilitating timely issue resolution and positive operational outcomes.
- Monitor and manage service delivery metrics, including client requirements and assurance data, taking proactive steps to address performance gaps and escalate risks where necessary.
- Build and maintain effective relationships with client representatives, contractors, and internal teams to enable coordinated access control operations and shared accountability.
- Oversee compliance of all SAI procedures, ensuring integrity, confidentiality and professional standards are upheld across the STARS function.
- Promote a high-performance team culture focused on continuous improvement, accountability and service excellence through regular feedback, coaching and recognition.
- Lead planning, audit and cross functional initiatives that enhance system usage, drive process assurance and improve operational efficiency.
- Ensuring visible demonstration of Securitas Core Values – Integrity, Vigilance and Helpfulness.
- Model high-performance behaviours and actively encourage others to meet and exceed service expectations.
- Any other duties as directed by the Account Manager
Qualifications
Core Qualifications And Experience
- Proven experience coordinating operational processes across complex environments involving multiple departments, clients, or contracted partners.
- Strong influencing and stakeholder engagement skills, with the ability to communicate effectively at all levels and across organisational boundaries.
- Skilled in interpreting and using system data and assurance outputs to inform service improvements and maintain compliance.
- Understanding of integrated systems and their role in supporting procedural delivery, risk control, and accountability.
- Demonstrated ability to lead and motivate small teams or functional units to deliver consistent, high-quality service.
- Experience working within a security-conscious, compliance-driven, or infrastructure-controlled environment.
- Minimum 3 years’ experience in an operational leadership or service delivery role.
- Proficient in Microsoft Office and confident working across multiple digital platforms and business systems.
- Holds or is willing to obtain a valid SIA licence.
Competencies
- Takes Ownership – accountable for decisions and team delivery
- Builds High-Performing Teams – fosters collaboration and consistency
- Delivers Sustainable Results – aligns delivery to long-term goals
- Supports Development – provides guidance and feedback to team
- Communicates Effectively – engages stakeholders with clarity and confidence
- Learns Continuously – reflects and improves on team practices
- Is Respectful – treats others fairly and professionally
- Expects Excellence – holds self and team to high standards
Essential
- Strong leadership and coordination skills
- Effective communicator with clients, colleagues, and external partners
- Demonstrates integrity, fairness, and consistency in decision-making and interpersonal interactions.
- Applies strong attention to detail with the ability to organise tasks, priorities and competing demands effectively.
- Demonstrated ability to coach and mentor others
- Experience delivering results in operational environments
- Ability to obtain National Security Clearance
- Due to the nature of this role and the level of security clearance required, applicants must be sole UK nationals (British citizens only). Unfortunately, we are unable to consider dual nationals or applicants who hold citizenship of another country, even in addition to British citizenship.
- Right to work in the UK
- Minimum 5-year checkable work/education background
Additional Information
Company Benefits
Health & Wellbeing
- Company pension and advice and planning
- Life assurance scheme
- Discounted gym memberships
- Wellness advice and support, including financial, emotional and physical
- Dental and Physical Health Plans
Lifestyle Benefits
- Cycle to work scheme
- Car lease and new car purchasing schemes
- Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
- Mortgage Advise
- Payroll ISA’s
- Eligibility for Costco Membership
Learning & Development
- Support with further education
- 100’s of eLearning courses
- Accredited courses by C&G, ILM, IOSH and SIA
- Leadership Development programs both local and global
It’s great to see you’re considering a career with Securitas UK!
Join our global team of 336,000+ colleagues and help make the world a safer place.
At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise:
- Opportunity – We see potential in every person and situation
- People – We open our eyes to all that’s good
- Purpose – We make your world a safer place
What You Can Expect
Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.
Diversity & Inclusion – Be Yourself
We are an inclusive employer, proud of our Level 2 Disability Confident status (we will always try our hardest to guarantee interviews for eligible candidates, should you meet the roles minimum requirements, having disclosed a disability to our Talent Team upon application). We support equality through Employee Networks – Our real change makers of the business.. YOU, the Race at Work Charter, and the Armed Forces Covenant. We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month.
Your Benefits
- STRIVE– Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
- Dental Plans – A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment
- HSF Health Plan – Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs.
- Cycle to Work – A super cost-effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.
- Specsavers – Save money on eye tests and when purchasing spectacles.
- WeCare – A 24/7 online GP, mental health support service, get fit programme and more.
- Toothfairy – Online access to advice and guidance, from real UK Dentists.
- Pension Plan – Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions.
- Payroll ISA – An ISA savings account is a great way to meet your longer term personal financial goals.
- Free Mortgage Advice
- Go & Live – Financial Wellbeing Hub
- Death in Service Benefit – Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas
Take the Next Step
Join a team that values you. Click ‘I’m Interested’ and start your career with Securitas UK today.
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