Banking Executive Full Time

Company Description

Finmech Business Services Pvt Ltd is a premier provider of AI-driven BPO and Call Center services. Specializing in improving customer engagement, sales conversion, and operational efficiency, the company serves industries such as fintech, banking, ecommerce, insurance, and more. Finmech’s offerings include inbound and outbound call center services, lead generation, customer onboarding, cross-selling, collections, and back-office support. By leveraging AI-powered tools like predictive analytics and sentiment analysis, Finmech empowers clients to reduce costs, enhance customer experiences, and achieve sustainable growth. The company is dedicated to delivering tailored outsourcing solutions that meet the unique needs of its clients.

Role Description

This is a full-time on-site role for a Banking Executive, located in Malton. The Banking Executive will be responsible for interacting with clients, handling customer inquiries, assisting in banking processes, and building professional relationships. The role involves maintaining organized records, delivering exceptional customer service, and helping with cross-selling banking products and services where appropriate. Additionally, the role requires collaborating with team members to ensure smooth operations and adherence to financial regulations and policies.

Qualifications

• Strong knowledge of banking processes, financial products, and services
• Exceptional customer service and communication skills
• Proficiency in data entry, documentation, and record-keeping
• Problem-solving and conflict resolution skills with a detail-oriented approach
• Ability to work in a fast-paced environment with strong time management and organizational skills
• Proficiency in using banking software and basic computer applications such as MS Office
• Previous experience in banking, finance, or customer service roles is an advantage
• Minimum of a Bachelor’s degree in Finance, Business Administration, or a related field