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Job SummaryWe are looking for a full time Medical Secretary to join our small friendly sleep service team in Respiratory Medicine at Heartlands.Our medical secretaries provide a highly valued service so we are looking for individuals who have experience and a proven track record of working as a secretary for at least 2 years or someone who has had significant admin experience within healthcare; along with accurate audio-typing skills at a minimum of 40 wpm; you should have excellent communication skills, be well organised & able to multi-task. This is a busy role, and you will need to stay calm under pressure with the flexibility to respond to any changing service demands at short notice. You should have a good working knowledge of MS Office & be able to pick up new IT systems quickly. Understanding of the RTT pathway, medical terminology and experience of managing waiting lists would be an advantage.This post is 37.5 hours across 5 days, Monday to Friday — Core hours.Please note whilst the trust offers sponsorship, this role is unfortunately not eligible for visa sponsorship under the UK skilled worker visa route. This is due to the position not meeting the minimum salary threshold.Main Duties, Tasks & Skills RequiredTo type clinic letters and reports from audio dictation.To produce accurate correspondence in a timely manner.To book, reschedule and cancel appointments/clinics.To monitor waiting lists & clinic capacity.To maintain & track results of patient investigations and on receipt, prioritise & action according to clinical need with guidance from the medical team.To maintain Consultant diaries as required.To open post and action accordingly.Providing a first point of contact (face to face, telephone & email) for patients, colleagues and other health care professionals; ensuring that queries are tracked and resolved in a timely mannerProcess referrals accordingly.Updating and inputting of patient information on to the appropriate systems and spreadsheets.Scanning documents as required to patient records.To be able to organise daily workload and prioritise tasks to meet timescales & deadlines.Completing necessary actions required from correspondence and any requests received.And any other work as defined in the job description.About UsUniversity Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.Job Description*Please Note : For a detailed job description for this vacancy, please see attached Job Description*Person specificationQualificationsEssentialGood General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4Business Administration NVQ level 3 or equivalent experience in a clerical environmentDesirableAMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminologyExperienceEssentialExperience of dealing with the Public/Customer service experienceExperience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)Experience of using IT systemsDesirableExperience of working in a busy environmentExperience of working in HealthcareAdditional CriteriaEssentialGood communication / customer care skills both written and verbal demonstrating sympathy and compassionGood keyboard / IT skillsGood organisation skills and ability to multitaskGood time management skillsAbility to deal professionally with enquiries from staffAbility to problem solveUnderstand confidentiality and apply the principlesAbility to pay attention to detail where there are predictable interruptions to the work patternAbility to deal with stressful situations and sensitiveWork effectively and flexibly as part of a team to meet the needs of the servicesConfident in dealing with people at all levelsMust be able to demonstrate an understanding of equality and diversityMature open and flexible approach to workDemonstrates care and compassionGood inter-personal and communication skills.Good organisational skillsTeam PlayerConscientiousDemonstrates reliability, motivation and commitmentAbility to travel to multiple sitesDesirableAbility to work under pressure and deal with stressful situationsDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.For Help With Your Application, ContactJayne CrossJayne.Cross@uhb.nhs.uk01214243202Pay schemeAgenda for ChangeBandBand 3Salary£25760.00 to £27476.00 YearlyContractPermanentWorking patternFull-Time, Flexible WorkingReference number304-9015895Job locationsHeartlands HospitalBordesley Green EBirminghamWest MidlandsB9 5SSAttachmentsJob Description JD PS.pdf – 498KB Opens in a new window
