Investigate, diagnose, and resolve live system defects and production incidents in line with SLAs.Analyse logs, metrics, and traces to identify root causes of complex technical issues.Design, develop, and deploy stable, well-tested fixes using Java and related frameworks.Collaborate with 2nd Line (AMS) Operations, QA, and Feature Teams as appropriate to triage and prioritise defects.Implement hotfixes and patches to production environments safely, following change management protocols.Support post-incident reviews, contributing to preventative actions and service improvement.Maintain clear documentation of incident investigations, defect resolutions, and code changes.Monitor system health and performance using existing observability and alerting tools.Contribute to improving the reliability and maintainability of Back End systems and services.Provide technical expertise and mentoring in diagnosing and resolving Back End issues. Essential Skills & Qualifications: Proven experience as a Back End Developer with a strong focus on Java.Experience supporting live production environments and resolving incidents or defects.Strong debugging, problem-solving, and root cause analysis skills.Solid understanding of RESTful APIs, microservices, and event-driven systems.Hands-on experience with Postgres/SQL, Active MQ, and Liquibase.Experience using JUnit, Mockito, and Wiremock for testing code fixes and regression testing.Proficiency in version control systems such as Git and working knowledge of CI/CD pipelines.Experience with containerization (Docker) and orchestration (Kubernetes, ideally AKS).Knowledge of Azure services such as Function Apps, Azure DevOps, and monitoring tools.Ability to work collaboratively in fast-paced agile or DevOps environments.Strong communication and documentation skills, especially for incident reporting and defect logs. Desirable Skills & Experience: Experience with Microsoft Azure cloud services (eg, Azure Functions, Azure Storage, Azure App Service).Knowledge of ITIL incident and problem management processes.Knowledge of Kubernetes for container orchestration and management.Familiarity with containerization technologies such as Docker or Kubernetes.Knowledge of CI/CD tools and practices.Understanding of microservices architecture and development.Knowledge of ITIL incident and problem management processesFamiliarity with CQRS, Event Sourcing, and Pub/Sub architectures.Experience working with cloud-native and microservice-based architectures.
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