Role Mission
This role is responsible for welcoming customers, taking repairs and proposing personalised and satisfactory solutions, whilst guaranteeing the best possible service.
The Aftercare Ambassador is responsible for receiving and overseeing Hermès customer-owned merchandise (COM) across all metiers. In this role, you will provide exceptional after sales service by analysing products, identifying the repair need and possibilities and orchestrating all elements relates to the aftercare / after sales process. This includes the appropriate repair process, lead times, associated cost, tracking, follow up with the craft shops and metiers in Paris, vendors and clients as well as closure of final delivery of repairs.
This role will serve to consistently provide a high level of service to the client and streamline processing, acting as a liaison between client, craftspeople, vendors and Paris After Sales.
Key Responsibilities
Aftercare / After Sales
Support
Client
Standards
Training & Support
About You
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