Administration Manager (Medical) Full Time

Company Description

ROC Clinic is a private healthcare organization with offices in Central London and Aberdeen, Scotland. Specialising in both Primary and Secondary Care Services, ROC Clinic focuses on delivering rapid access, diagnosis, and treatment to patients. The clinic serves both individual and business needs, offering services like health screening, occupational health, on-site medical professionals, and urgent consultations.

Role Description

This full-time (40 hrs a week) role as an Administration Manager (Medical) requires working on-site at ROC Clinic’s Westhill location. The Administration Manager will oversee daily admin operations, manage administrative staff, and ensure the clinic runs smoothly.

Responsibilities include reviewing/ developing medical administrative processing, improving workflows, undertaking medical administration and secretarial work, staff scheduling, handling complaints and feedback, maintaining compliance with regulatory standards, and liaising with medical professionals.

In this role you will continuously assess the performance of your staff in line with established KPis and you shall strive for simple, effective and efficient processes that keep the organisation lean and deliver a great customer experience. The right candidate shall have a data driven approach and embrace new technologies that improve service delivery and secure the long term success of the business.

Qualifications

• Proven experience in administrative management, particularly in medical or healthcare settings
• Strong organizational and leadership skills to manage teams and oversee daily operations
• Familiarity with healthcare regulations and compliance standards
• Effective communication and interpersonal abilities to coordinate with staff, patients, and external stakeholders
• Competence in budget management and financial reporting
• Proficiency with administrative software and tools
• Relevant qualifications in healthcare administration, business management, or a related field are strongly preferred