Account Support Administrator Full Time NEW

Location: Rugby

Shift patterns: Monday-Friday. Rotational Shifts (08:00-16:00 and 13:00-21:00)

Contract Type: Permanent (Full-Time)

We are looking for a Account Support Administrator to join our DHL team, supporting the TX Maxx customer contract. In this role, you will be the first point of contact for customer queries, providing accurate, timely, and professional support while ensuring a consistent and positive customer experience. Alongside managing enquiries, you will complete a range of administrative tasks that help keep operations running smoothly and customer expectations exceeded.

✅A TYPICAL DAY MAY INVOLVE

• To manage vendor queries and drive vendor and customer satisfaction
• Provide effective and constructive communication and timely information provision with all involved parties
• Management of communications and queries via Email, telephone and Teams
• Basic general administrative duties
• Inputting data into the system accurately and in a timely manner
• Supporting transport operations, ensuring accuracy and efficiency within a fast-paced environment
• Supporting the Line Manager with day-to-day operational matters
• Responding to urgent operational matters as required and escalating issues to the appropriate person and supporting investigations
• Supporting the delivery of successful customer and service performance (KPIs)

✅this Role Would Suit People Who

• Previous Customer Service experience is essential
• Strong Administration skills is essential
• Excellent communication skills – Verbal and written
• Confident engaging with colleagues within various teams, including the direct customer
• Resolve issues and manage conflict in a calm and confident manner
• Ability to work within a pressured environment

✅WHY JOIN US?

• Free parking and on-site canteen
• 25 days annual leave + Bank holidays off
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

✅who We Are

We’re the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

✅BUILDING AN INCLUSIVE WORKPLACE

At DHL, we’re all about creating a workplace where everyone’s skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing the 27th April. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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