Account Director – Group Sales Full Time NEW

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Based in the Four Seasons Corporate Office in London, the Account Director, Group Sales plays a key role in driving group segment revenue and market share across the UK, Ireland, and Scandinavia.

This role is responsible for managing a diverse portfolio of key accounts, developing new business opportunities, and delivering strategic sales initiatives that drive measurable revenue growth across the global portfolio.

What you will do

• Drive revenue growth by developing and executing strategic, data-informed sales plans that deliver against ambitious targets
• Manage and grow a portfolio of A, B, and development accounts, ensuring strong penetration and long-term value
• Identify and secure new business opportunities across group segments, including corporate clients, agencies, and destination wedding planners
• Build and maintain strong relationships with senior decision-makers, acting as a trusted partner across the global portfolio
• Deliver impactful presentations and proposals, both in-person and virtually, to influence and convert business
• Collaborate closely with on-property sales teams and global stakeholders to align strategies and maximise performance
• Lead and participate in sales trips, client visits, trade shows, and high-impact customer events across UKI and Scandinavia
• Monitor performance through CRM systems, maintaining accurate pipelines, forecasts, and reporting insights
• Balance proactive outbound sales efforts with effective management of inbound opportunities
• Solve complex client challenges with innovative, commercially driven solutions

What you bring

• Proven experience (5+ years) in luxury hospitality sales, with a strong track record in group sales and exceeding revenue goals
• Deep understanding of the UK market, with knowledge of Ireland and/or Scandinavia considered an advantage
• Demonstrated experience managing multi-property or global accounts, with strong commercial acumen
• Established network across agencies, corporate clients, or celebration planners preferred
• Exceptional relationship-building and influencing skills, with the ability to navigate complex client organisations
• Highly organised, with the ability to manage multiple priorities in a fast-paced, global environment
• Strategic mindset combined with a hands-on, results-driven approach
• Excellent communication and presentation skills, both written and verbal
• Proficiency in CRM platforms (e.g. Salesforce) and strong analytical/reporting capability
• A collaborative, team-oriented approach with high levels of motivation, creativity, and resilience
• Bachelor’s degree preferred; additional languages are an advantage
• Willingness to travel internationally (approximately 15–20%)

What we offer

• A dynamic, international environment with exposure to a global portfolio
• Hybrid working based in our London Corporate Office
• Competitive salary and excellent benefits including personal medical insurance, meal allowance and other allowances
• Employee discount for stays at any Four Seasons worldwide
• Ongoing professional development and career growth opportunities