Sales & Partner Operations Program Manager Full Time

Claris is a wholly owned subsidiary of Apple and a leader in workspace innovation platforms. We are advancing existing technologies while building new, powerful solutions for modern teams.

The Sales & Partner Operations Manager is a globally scoped, execution-focused role responsible for driving operational initiatives across Claris’ sales organization while supporting the effectiveness of our partner ecosystem. This role is ideal for someone who excels at project management, cross-functional coordination, and turning strategy into execution, rather than deep technical system configuration. This role supports both Claris’ direct sales organization and its global partner ecosystem.

You will work closely with Sales Leadership, the Global Manager of Partner Programs, Finance, Marketing, and IS&T to ensure sales and partner initiatives are delivered on time, with clarity, and with measurable outcomes.

Description

In this role, you will help plan, coordinate, and drive key sales and partner operations initiatives worldwide. You will act as a connective layer between teams—aligning stakeholders, managing timelines, clarifying ownership, and ensuring initiatives reach their intended outcomes.

While this role works closely with sales systems and data, it does not require deep technical administration. Success is driven by strong project management, structured thinking, and the ability to move work forward across functions.

Responsibilities

• Global Sales Operations & Initiative Delivery
• Drive sales operations initiatives from concept through execution, ensuring clear scope, ownership, and outcomes
• Support global sales execution and pipeline inspection processes in partnership with Sales Leadership
• Coordinate improvements to sales workflows and operating rhythms across regions
• Track progress against agreed milestones and ensure follow-through on commitments
• Create and maintain clear documentation to support consistency and enablement
• Directly support selling channels as necessary with backup support when needed
• Systems & Process Coordination
• Provide critical input for sales and partner systems, partnering with IS&T on enhancements and improvements
• Translate business needs into clear requirements for system or process changes
• Support adoption of sales tools and processes through training, communication, and change management
• Ensure data accuracy and consistency across sales, partner, and finance workflows
• Reporting & Business Readouts
• Coordinate and maintain practical reporting that helps leaders run the business
• Support Quarterly Business Reviews (QBRs) with clear, pre-built views of performance, pipeline, and execution metrics
• Partner with Finance and Sales to ensure reporting aligns to planning and review cycles
• Partner Operations Support
• Support partner operations initiatives, including pipeline inspection, performance tracking, and data accuracy
• Coordinate partner enablement activities and support global partner events
• Help ensure operational readiness for partner onboarding and ongoing engagement
• Coordinate and execute Partner Office Hours in partnership with reps and partner team
• Cross-Functional Execution
• Work cross-functionally with Finance, Marketing, Customer Success, Product, and IS&T to drive shared initiatives
• Serve as a central point of coordination for sales and partner operations projects that span teams and regions

Minimum Qualifications

• Bachelor’s degree or equivalent experience
• 4+ years of experience in Sales Operations, Business Operations, Program Management, or similar roles
• Strong project management skills with a track record of driving initiatives to completion
• Experience coordinating work across multiple teams and time zones
• Clear, structured communicator with strong organizational skills
• Comfortable working in a fast-paced, evolving environment

Preferred Qualifications

• Experience supporting both direct sales teams and partner ecosystems
• Familiarity with SaaS sales models and subscription licensing
• Experience working with Salesforce or similar CRM systems (as a business user, not necessarily an administrator)
• Exposure to tools such as Jira, Miro, Slack, or Tableau
• Experience operating in a global, matrixed organization

At Apple, we’re not all the same. And that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. As a registered Disability Confident employer, we will work with applicants to make any reasonable accommodations. Apple will consider for employment all qualified applicants with criminal backgrounds in a manner consistent with applicable law. Learn more