Customer Support Technician – Enterprise Markets Full Time NEW

Location: Glasgow/Hybrid – Full-Time; Shift Rotation – Monday to Friday

A Bit About Us  

At Gamma, we’re more than just a leader in Unified Communications as a Service (UCaaS) – we’re a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we’re expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners. 

We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas. 

About The Role

The role of Customer Support Technician will encompass a range of key customer service activities providing support to our largest, most strategic clients.

Your day will consist of fault management primarily, as well as general support for our various in-house, market leading business-led communications products. You will be 100% focused on delivering excellent service using strong technical and diagnostic skills.

As a Customer Support Technician, you’ll play a key part in a fast-paced, proactive business function that is key to our success.

We know giving you the right tools and training is essential. Full training will be given on our products as well as ongoing coaching and support.

How we work:

This role will see you work Monday to Friday. You will be based from our Glasgow office and operates in a hybrid model, with an expectation of three days in the office including Tuesday and Thursday. Your shift pattern will alternate each week and will be either 08:00-16:30 or 09:30-18:00.

About You

• You will be an excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals.
• You will thrive in an environment where you are trusted to be work smart and work hard without micromanagement.
• You will have excellent IT Skills, as well as a familiarity with general Customer Service handling & CRM systems.
• You’ll have an outgoing and welcoming personality, able to adapt to differing customer groups at ease, taking pride in providing a first-class customer experience at all times
• You’ll have a good technical understanding and a logical approach to resolving diagnostic issues.
• Ideally, you’ll have experience of providing technical customer support for Voice and Data technologies but this is not essential.

What do we offer you?    

• At Gamma, we believe in work-life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you.   
• Family matters, too. With enhanced maternity and paternity pay, we’re here to support you as a parent and help you thrive in your career.   
• We offer a contributory pension plan to help you save for the years ahead, with Gamma’s contribution varying dependant on yours.    
• Your well-being is our priority. We offer group income protection and life assurance (four times your salary) to ensure peace of mind for you and your loved ones.   
• We want you to share in our success. That’s why we offer tax-efficient share save and share incentive plans, giving you the opportunity to benefit from Gamma’s growth.   
• We’re committed to health, both physical and mental, and provide private medical insurance through Vitality, which extends to your immediate family.
• And, because we care about the environment, we offer an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making it easier to get around sustainably.

A few things to note    

• Unfortunately, we can’t offer visa sponsorship or relocation support for this role.   
• This role is hybrid from our Glasgow office.   
• If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for!    
• Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply.    
• We don’t discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work-life balance and enjoy working here at Gamma.    
• For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We‘re not looking to increase that network currently, so please don’t send speculative CVs.