Guest Services Agent Full Time NEW

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you’re visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.

About The Role

We are seeking a warm, professional and guest focused Guest Services Agent to join our Front‑of‑House team.

As the first point of contact for many of our guests, you will play an essential role in delivering a seamless arrival experience, providing thoughtful assistance throughout their stay, and ensuring every interaction reflects our commitment to exceptional hospitality.

You will support Reception and Guest Experience operations, handle enquiries with confidence and clarity, and create a welcoming atmosphere that sets the tone for a memorable visit. Whether assisting with check‑ins, resolving requests, or guiding guests through their stay, you will help ensure every moment feels effortless and personalised.

In this role, you will collaborate closely with Front Office, Concierge, Housekeeping and other operational teams to maintain smooth daily operations and uphold the highest standards of service.

What You Will Do

• Deliver warm, genuine and efficient service to all guests, ensuring a friendly and professional welcome at every interaction.
• Support the check‑in and check‑out process, handling payments, documentation and information with accuracy and attention to detail.
• Respond to guest enquiries promptly, providing clear information and helpful solutions.
• Assist with room allocations, keys, preferences and special requests to ensure personalised stays.
• Maintain a polished, organised and well‑presented front desk environment.
• Handle telephone and email enquiries, managing messages, bookings and follow‑up actions.
• Liaise closely with Housekeeping, Concierge and other departments to coordinate guest needs and maintain smooth operations.
• Proactively identify guest needs, offering assistance and recommendations before being asked.
• Resolve guest issues with professionalism, empathy and discretion.
• Uphold brand standards, core values and operational procedures at all times.

What You Will Bring

• Previous experience in a Front Office, Guest Services or customer‑facing role, ideally within a hotel or hospitality environment.
• A genuine passion for service and creating memorable guest experiences.
• Excellent communication skills with a warm, confident and approachable manner.
• Strong organisational skills and the ability to multitask in a dynamic environment.
• Confidence in handling systems, enquiries and guest information with accuracy.
• A proactive, solution‑driven mindset with the ability to remain calm under pressure.
• Positive energy, teamwork and a commitment to going the extra mile.
• Flexibility to work a rotating roster, including weekends and public holidays as required.
• Additional languages are an advantage but not essential.

What We Offer

• A supportive, inclusive and team‑focused working environment.
• Employee travel programme
• A full time permanent position offering stability and consistent hours.
• Competitive remuneration in line with experience.
• Training and development opportunities to help you grow your hospitality career.
• Complimentary meals while on duty.
• Uniform provided, with complimentary dry cleaning.
• Access to staff recognition programmes and social events.
• Opportunities to progress across the wider operation.
• Employee wellbeing initiatives and access to support tools.