Cover Receptionist Full Time

Department: Temporary Cover Receptionist

Location: Birmingham

Compensation: £14.24 / hour

Description

Cover Receptionist

Location: Birmingham

Salary: £14.24 per hour (including holiday)

Are you looking for a dynamic and flexible role that allows you to showcase your exceptional reception skills? Look no further! We are currently seeking a Front of House Reception – Cover Representative to join our team.

As a Front of House Reception – Cover Representative, you will play a crucial role in providing professional and flexible reception cover when our permanent representatives are absent. Your positive attitude, flexibility, and can-do spirit will create a seamless and welcoming environment for our clients and tenants.

Key Responsibilities

• Provide seamless temporary reception cover, taking ownership of the reception area and meeting clients’ and tenants’ expectations
• Be the welcoming face of the building for the day by greeting and managing visitors in a friendly and professional manner
• Represent key stakeholders with a knowledgeable and positive approach
• Effectively manage couriers, post, and all deliveries
• Conduct general administration tasks
• Submit weekly reports on site activity as required

Building Management:

• Develop effective relationships with clients, agents, and contractors
• Ensure the reception area is impeccably presented at all times
• Maintain pristine vacant spaces available for viewing
• Collaborate with property and facilities managers to ensure contractors carry out their duties effectively
• Report and manage issues through the correct processes
• Prioritize building security
• Demonstrate a proactive approach to problem-solving

Additional Tenant Experience:

• Read the local amenities file in the site notes to understand the area you are stationed
• Be aware of the site’s added value/promotional events and be prepared to support as required

Skills, Knowledge and Expertise

• Positive attitude and a can-do spirit
• Flexibility and adaptability with a strong team spirit
• Calm under pressure
• Understanding of excellent customer service delivery
• Immaculate presentation and engaging demeanour
• Proactive with excellent communication skills
• PC literate with the ability to learn new software and be socially media competent
• Additional knowledge in building/facilities management is advantageous

Benefits

• Contributory pension scheme / life assurance
• 24 / 7 access to a virtual GP for you and your family
• Wellbeing resources: digital gym, nutrition planning, wellbeing podcast
• Financial and legal information support
• Discounts and deals across multiple businesses
• Referral programme
• LAH training academy