Interim National Education & Events Manager Shiseido & Clé de Peau Beauté – 12 Month FTC Full Time NEW

MISSION

Lead and advance the UK&I Shiseido and Cle de Peau Beaute brands training team in strategic program delivery and exceptional consultant performance – including product skills and selling/service techniques to drive the business and meet productivity and service goals.

ORGANISATION

Reports to: Head of Education and Events, NARS, Laura Mercier, Shiseido and Clé de Peau Beauté

Job Location: Shiseido Group London Head Office

Contract type: Interim 12 Month FTC

Main Responsibilities

TRAINING STRATEGY

• Lead the creation of UK Brand training strategies, working with key stakeholders including Head of Education and Events
• Design, develop, oversee and conduct brand Training Programs for both Brand employed and retailer consultant teams
• Train all Beauty Consultants with product knowledge and selling behaviours to enable them to consistently achieve and exceed sales and service goals in line with published brand expectations, in the classroom and virtually
• Regularly review training effectiveness and implement findings into the national strategy
• Ensure all newly hired Consultants receive quality training within first 30 days of hire
• Work closely with Regional Sales & Education Managers to enhance own understanding of performance and needs in the field key doors through 1-2-1 coaching on counter (key doors) , developing existing and new initiatives in response

MANAGE RELATIONSHIPS

• Build strong and meaningful relationships with key personnel at retailers.
• Establish the right events for us to participate in, based on collaboration with the NAM team & awareness of potential for return (financial and retailer relationship)
• Dynamic presentations at retailer events
• Ensure retailer consultants training needs are met to maximise sales

TRAINING TOOLS

• Adapt, manage and maintain all training assets from Regional Head Office to ensure best fit for UK needs
• Oversight of the app and internal BC social groups. Monitor engagement levels, and ensure the programme of content is clear, aligned to the brands, and engaging

PEOPLE MANAGEMENT AND DEVELOPMENT

• Management responsibility for Field Trainer & Events Manager and SNMUA
• Ensure training team deliver effective trainings and maximise their positive impact on the business
• Responsible for the talent development of the team
• Develop Beauty Consultants and increase certification levels

Additional Responsibilities

• Oversight and responsibility for Training Budget management
• Submit monthly accurate travel and expense reports with receipts
• Support Area Sales & Education Managers with recruitment of Beauty Consultants
• Act as a role model and senior brand ambassador with regards product knowledge, brand standards, personal grooming and sales expertise
• Support events as required
• Complete & submit Training plans and recaps on time and within corporate guidelines and budgets
• Participate in regional relevant Training Conferences and Seminars

Experience Required

• Experience as a National Education Manager
• Knowledge of the beauty industry
• Highly developed presentation skills across a range of training mediums and group sizes; including internal and external participants
• Able to facilitate training seminars, ensuring maximised participant learning and understanding of content
• Experience of creating and adapting National Training Programmes for local market
• Demonstrable coaching, leadership and communication skills.
• Strong leader with flexibility, excellent organizational skills and a keen eye for detail.
• Proficient in Microsoft office (Word, Excel, PowerPoint, Outlook)
• Ability to travel across the UK and occasionally internationally
• Experience of working in a multi-national, matrixed organisation
• Experience of researching, implementing and managing digital solutions for learning

The benefits you’ll love…

• 26 days holiday + bank holidays + your birthday day off
• Holiday buy – up to 5 days
• Day off when you get married or move house
• Generous contributory pension scheme – match up to 8%
• Private medical insurance with Vitality
• Enhanced parental allowance
• Generous product allocation & discount
• Life Assurance up to x4 your salary
• Flexible & hybrid working
• Wellbeing programmes
• Performance and development reviews so you know your career is going in the right direction

We are committed to fostering an inclusive and diverse workplace where all employees feel valued, respected, and empowered. We believe that a diverse workforce enhances our creativity, innovation, and overall success.

We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, age, sexual orientation, disability or religion and are proud to promote a culture which supports and appreciates people from all backgrounds. We are always open to flexible working, part time arrangements and any adjustments which you might need to get the best experience whilst at work.

We are dedicated to providing equal employment opportunities and ensuring that our hiring practices reflect our commitment to diversity and inclusion.

We are proud to be recognised as a disability confident employer and have a number of internal employee forums which promote advocacy for our teams. If you need any support or adjustments during your application, please get in touch with us and we will be happy to support you.

Once you have applied for the role, our in house recruitment team will screen your CV. We will do our best to get back to all candidates who apply, however in some cases it may not be possible due to the high volume of applications. If you have not heard back from us within 30 days of your application, unfortunately this may be you have not been successful on this occasion.

If your CV is shortlisted, then you will be contacted by our recruitment team. They will arrange a pre-screening call, to explore your motivation, suitability and role expectations. After the pre-screen, your application will be reviewed by the hiring manager. Successful applicants will be invited to at least 1 interview. Preferably, we would like to meet you in person and give you the opportunity to test your commute as well as see your potential place of work! In some cases, we may invite you to an assessment centre or to present your ideas in the form of a business presentation.

Please note: If you do not have the right to work in the UK and would require sponsorship for this role then you must ensure you meet UKVI requirements for the position which may include having a degree level qualification. Please reach out if you need further information on this and whether we offer sponsorship.

KEEN TO KNOW MORE?

• Click here to learn more about our brands
• Click here to learn more about Our Principles and The Shiseido Philosophy