Health Club Receptionist Full Time NEW

Location: Nantwich, Cheshire, CW5 6DQ

Salary: Starting at £13.00 per hour + service charge + excellent colleague benefits

Job Type: Part-time | Permanent | 3 days out of 7 (24 hours)

Come and join our Team…

We are currently seeking a passionate and enthusiastic Health Club & Spa Receptionist at Rookery Hall Hotel & Spa, part of Hand Picked Hotels.

Step into a workplace where understated luxury and meticulous attention to detail create unforgettable experiences for every guest and member. Set within 38 acres of beautifully manicured Cheshire countryside, Rookery Hall Hotel & Spa is a historic Georgian manor reimagined for the modern traveller – and an inspiring setting in which to grow your hospitality career.

As a member of our team, you will help create unforgettable moments for guests and members as they soak up the atmosphere that defines our award winning Spa and Health Club, whilst enjoying our personalised service, with an emphasis on service excellence & consistency.

If you’re passionate about delivering elegant, personalised hospitality and want to be part of a supportive, dedicated team, Rookery Hall Hotel & Spa offers a rewarding environment to develop your skills and thrive.

What will the role involve?

As the Health Club & Spa Receptionist, you are the first impression, the welcoming face that sets the tone for every guest’s experience. From the moment members and visitors arrive, you create a warm, professional, and uplifting atmosphere that reflects the premium standards of the club.

This is a truly hands-on role, perfect for someone who enjoys being active and involved throughout the day. Beyond the reception desk, you’ll help set up spa areas to ensure every relaxation space is pristine and inviting, check in on poolside areas to maintain a relaxed and safe environment, and support the smooth running of the coffee shop. You’ll also play a key part in bringing the community to life by assisting with member events, helping create memorable experiences that keep guests coming back.

At the heart of your role, you’ll manage bookings for spa treatments, fitness classes, and personal training sessions, ensuring every detail is seamless. You’ll guide guests through the club’s facilities, promote services and memberships, and provide knowledgeable recommendations that enhance their wellness journey.

This is a part-time role working 3 days out of 7 including weekends on a rota basis, 24 hours per week, which may vary depending on business. Shift timings will vary from starting at 6am to finishing at 10.30pm.

What’s in it for you?

• A competitive hourly rate of £13.00 per hour with incremental pay reviews based on recognition of commitment and performance, plus a share of service charge.
• A welcoming, inclusive culture where long-term friendships and diversity are celebrated.
• Ongoing career development with in-house and external training, including apprenticeships and industry-recognised courses.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Uniform and meals on shift provided.
• Complimentary spa and gym access (*where available, restrictions apply at some venues).
• Free onsite parking (where applicable).
• Access to wellbeing support through our Employee Assistance Programme.
• Company pension, enhanced sick pay & Life assurance scheme.
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Discounted stays in our hotels and on food, drink, spa treatments & products.
• Annual loyalty awards (like afternoon teas and overnight stays).
• Introduction bonus for new colleague recommendations.
• Colleague of the Month awards, which leads to our annual awards ceremony.
• Regular team gatherings and appreciation events.

Are you Hand Picked?

• We are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature. We thrive on excelling together to ensure as a team we deliver service excellence and consistency, fostering a culture of collaboration, partnership & teamwork.
• You will have passion and pride in delivering exceptional, high-quality, personalised service to ensure our guests experiences are memorable.
• You will have some experience in a customer facing role, with the ability to confidently multi-task and be organised in your approach to tasks.

Who We Are…

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family-owned group which has 21 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands.

Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delight their guests with magical experiences that offer a true escape from the every day.

Hand Picked Hotels are committed to protecting the environment for a sustainable future, and all of our hotels have received the ‘Green Tourism’ accreditation. A Recognition of our progress in reducing energy use and waste, supporting biodiversity, and sourcing responsibly from local and ethical partners.

Apply Today

If you are enthusiastic and customer focused, looking to work in a luxury hotel, take the next step in your career with Rookery Hall Hotel & Spa and apply now.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.