IT Service Coordinator Full Time

Job Description

IT Service Coordinator

Company: Solution Consultants ICT Ltd

Location: Remote or Office-Based (Reading, Berkshire)

Contract Type: Full Time, Permanent

Experience: 1–2 years

Reporting To: Service Delivery Manager

About the Role

Solution Consultants ICT Ltd (SolCo) is a managed service provider based in Reading, Berkshire, delivering IT support and services to a wide range of clients. We are looking for a motivated and organised IT Service Coordinator to join our growing team.

This is an entry-level coordination role suited to someone with 1–2 years of IT experience who is looking to develop their career within a busy MSP environment. You will play a key part in keeping our service delivery running smoothly — following up on open projects, processing hardware and software orders, and supporting the helpdesk team when needed.

Key ResponsibilitiesProject Coordination

•      Monitor and follow up on open projects to ensure they are progressing on schedule

•      Liaise with technicians and suppliers to obtain updates and chase outstanding actions

•      Maintain accurate records of project status within our service management platform

•      Escalate delays or blockers to the Service Manager in a timely manner

Hardware & Software Procurement

•      Process hardware and software orders received from internal teams and clients

•      Raise purchase orders and coordinate with suppliers to confirm delivery timelines

•      Track order status and communicate updates to relevant stakeholders

•      Ensure all orders are accurately logged and reconciled against quotes and invoices

•      Verify Microsoft licensing terms match the agreed terms on the customer quote and MSA before placing orders

Helpdesk Support

•      Answer inbound helpdesk calls and log tickets accurately during periods of high demand

•      Triage and assign incoming tickets to the appropriate technician

•      Provide first-line support for straightforward queries where possible

•      Maintain a professional and helpful manner with clients at all times

General

•      Maintain up-to-date records across all areas of responsibility

•      Support the wider service delivery team with administrative tasks as required

•      Adhere to SolCo’s processes, procedures, and quality standards

Skills & ExperienceEssential

•      1–2 years of experience in an IT support, coordination, or administration role

•      Strong organisational skills with the ability to manage multiple tasks simultaneously

•      Good verbal and written communication skills

•      A methodical approach with attention to detail

•      Confident using Microsoft 365 applications

•      Ability to remain calm and professional under pressure

Desirable

•      Experience working within a managed service provider (MSP) environment

•      Familiarity with IT service management or ticketing platforms (e.g. ConnectWise, Autotask)

•      Basic understanding of Microsoft licensing and procurement

•      CompTIA IT Fundamentals or equivalent qualification

What We’re Looking For

The right candidate will be a reliable team player who takes pride in keeping things moving. You do not need to be a deeply technical person — this role is about coordination, communication, and follow-through. You will be working alongside experienced technicians and account managers who will support your development.

What We Offer

•      A supportive and collaborative working environment

•      Opportunities to develop your skills and progress within the business

•      Exposure to a broad range of IT services and technologies

•      Competitive salary commensurate with experience