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Company DescriptionWe are looking for a Night Auditor to join The Hoxton Shoreditch team.The Hoxton, Shoreditch – our first hotel – found its home in a former car park, and just like the neighbourhood, has evolved over the years into a fixture of the East London scene. Shoreditch has become one of the most happening areas of London, and we’re bang in the middle of it, with 210 bedrooms, the Apartment, and two in-house restaurants – Il Bambini Club and Llama Inn. .Job DescriptionWhat you’ll do…You make sure our guest experience never flags, even at night! Whatever’s needed, you treat our guests as individuals, make them feel welcome and their stay special – the Hox wayDeal with the coming and going of guests, making sure all bills are correct and contain no surprisesWork with all our teams to make sure we’re always busy, and help our Night Manager with any overbooking levelsAnswer phones, sort out requests and anything that might arise time, involving the team as needed – you’re the one-stop-shop for our guests to turn to. QualificationsWhat we’re looking for…It’s all about attitude for us, someone who enjoys being helpful to others and isn’t easily flustered – there’s a smaller team working at night so confidence and knowing how to work things out by yourself are keyPrevious hotel (or similar) experience is great, but it’s not a must-have for us – if you’re eager to learn we can teach you what you need to knowYou’re looking for a place where you can be you; no clones in suits herePassion for hospitality – you’re all about creating memorable experiences for others, be they guests or colleaguesYou’re not precious. We leave our egos at the door and help get stuff doneYou’re up for doing things differently and trying (almost) everything onceYou want to be part of a team that works hard, supports each other and has fun along the wayAdditional InformationWhat’s in it for you…Competitive salary19.6 days holidays (inclusive of bank holidays), pension, and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeingIt’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aidersTreat yourself once in a while with lots of retail & hospitality perks through our partnersEnjoy a free night at The Hoxton and a meal for two when you first start with usGoes without saying, but we’ll feed you during your shiftExcellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!Lots of opportunity to progress and switch it up as part of a global family of brandsTraining to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at workExtra time off to volunteer with one of our partner charitiesRegular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!Enhanced family leave for when you’re expanding your familyAn annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
