Log In
Sign Up
We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
Each job advert includes the relevant manager’s contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully.
Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email abb.vacancyrequests@wales.nhs.uk
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
The Agenda for Change Pay Award for 2026/27 is effective from 1st April 2026.
Please note successful applicants with a start date from 1st April onwards the salary will be as per the 2026/27 pay award. For further detail the pay circular is available via this link https://www.nhs.wales/files/pc-resources/afc-w-02-2026-pdf-pdf?ts=1773244958086
Job Overview
An opportunity has arisen within Aneurin Bevan University Health Board for an enthusiastic and dynamic individual who is ready to be part of the Children’s and ALD Physiotherapy Team in Newport. We are looking for a self-motivated and forward thinking applicant who is a strong team player with the ability to demonstrate excellent communication skills, organisational skills and demonstrate initiative. You will work as part of the wider administrative team assisting in the provision of administrative and clerical support to the physiotherapy team within the Children’s Centres across the Health Board and the Adult Learning Disabilities Team. You will be based at Serennu Children’s Centre but will be required to work one day a week in St Woolos Hospital with the Adult Learning Disabilities Team and cover across other sites for annual leave and sickness cover. You will be supported through training and encouraged to develop and have the opportunity to impact forward thinking innovative clinical services.
Main duties of the job
The post holder will work as part of the wider administrative team assisting in the provision of administrative and clerical support to the
physiotherapy team and will be responsible for the day-to-day booking and maintenance of outpatient appointments, providing an effective service for Physiotherapy patients following booking guidelines in accordance with agreed protocols and procedures. You will support the Admin Lead for waiting list management and validation, including new and follow up patients and will ensure that procedures for validating patient details and processing referrals are maintained in line with data quality and Confidentiality. You will be required to provide an efficient and friendly telephony service, re-arranging appointments as required and taking/forwarding messages following local guidelines. The post holder will need to ensure referrals are received, processed and actioned in a timely manner and initiate the partial booking process and validating and interpreting waiting lists. Part of your role will be contacting patients directly and booking appointments in line with physiotherapy targets/ standard and you will act as liaison between patients and clinicians for managing specific queries. You will work effectively as part of the wider outpatient team and have involvement in booking of new patient appointments.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply
Working for our organisation
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Qualifications And Knowledge
Essential criteria
- Good general education to GCSE or equivalent
- Knowledge of patient administration and other related systems, acquired through experience and qualification at NVQ Level 3 or Advanced Level of Certificate of Technical Competence (IHRIM) or equivalent demonstrable knowledge and experience
- Skilled use of computerised Database
- ▪ ITskills including the use of Microsoft 365, Microsoft Office and Microsoft Outlook
Desirable criteria
- European Computer Driving Licence
Experience
Essential criteria
- Experience of dealing with the public either on the telephone or face-to-face
- Current or recent experience of an office environment
Desirable criteria
- Familiar with CWS and WPAS or other networked IT system
- Previous physiotherapy administrative role
- Experience in a health or social care environment
- Management of waiting lists
Skills and Attributes
Essential criteria
- Customer service/ front facing experience current or recent
- Excellent verbal and written communication skills
- Excellent telephone manner
- Ability to prioritise and organise workload independently
- Good attention to detail
- Flexible in working hours
- Able to work as part of a team
- Ability to work under pressure and deal with difficult situations
- Ability to input and retrieve information (following training if required)
- Able to maintain confidentiality
- Willing to learn and implement new skills
- Ability to adapt to changes in work routine
- Ability to work without direct supervision
- Evidence of initiative
- Good time management
Other
Essential criteria
- Physical ability to perform and cope with all aspects of manual handling as demanded by the job role
- Commitment to lifelong learning
- Ability to travel to other sites
Desirable criteria
- Ability to speak welsh
