Learner Support Zone Assistant Full Time NEW

Barking & Dagenham College of Further & Higher Education is a dynamic, community-focused college with a strong reputation for technical and vocational excellence. Established in 1961 and operating across Barking and Rush Green campuses, we support thousands of learners and apprentices each year to develop the skills, confidence and qualifications they need to thrive.

With significant investment in our facilities — including our East London Institute of Technology — we provide outstanding learning and working environments for both staff and students.

We are seeking a Learner Support Zone Assistant to join our team. You will join us on a full-time, permanent, term-time only contract (36 hpw, 38 weeks per year), and in return we will offer a competitive salary of £23,405 to £25,897 pa including London Weighting.

The Learner Support Zone Assistant Role

Working as part of a team you will provide a high-quality customer focused centralised learner services/student support function.

You will provide a welcoming, professional and effective front of house service to Learner Support Zone, and support to a range of administrative functions attached to learner services function.

Key Responsibilities Of Our Learner Support Zone Assistant

• To provide a welcoming, comprehensive and effective ‘one stop shop’ for all enquiries from students, prospective students, parents and other stakeholders, in person, by telephone, email or other forms of communication.
• Note-taking for team meetings
• Monitoring the Learner Support Zone email inbox
• Booking meeting rooms available in the LSZ
• Provide cover to other areas of the Learner Support Zone as required in particular ID cards station, etc
• Respond positively, to support and resolve enquiries/concerns promptly
• Develop and maintain a high level of skill in the use of the College’s electronic systems and databases – logging of enquiries and customer contact, admissions, enrolment and student support and tracking.

Our ideal Learner Support Zone Assistant should have the following qualifications, skills and experience:

• Minimum of Level 2 literacy and numeracy
• A good standard of general education
• An IAG qualification would be an advantage
• A high level understanding of customer service principles and requirements
• Knowledge of the Further and Higher Education environment and current College developments
• Up-to-date knowledge of student funding and fee remission guidance
• Knowledge of student support and welfare services and agencies
• Excellent front line customer service skills – patience, tact, sensitivity and good humour

If you are passionate about success and can do the above, then we want to hear from you!

You will need to submit a covering letter within your application demonstrating how your personality, skills and experience meet our values for this role.

Closing date for applications: 28/04/2026

Interviews; 06/05/2026

If you would like to learn more about our Learner Support Zone Assistant role, then please click ‘apply’ today!

PLEASE NOTE;

• All applications forms must be fully completed, showing full education and employment details. An incomplete application will not be considered for shortlisting.
• We have the right to interview candidates before the application deadline.
• This role is exempt from the Rehabilitation of Offenders Act 1974 and the Amendments to the Exceptions Order 1975, 2013 and 2020

B arking & Dagenham College are committed to Safeguarding and promoting the welfare of children and young people

Safeguarding at BDC

All employment offers are made subject to checks in line with the Keeping Children Safe in Education guidelines. These include (some of which are dependent upon the role and the individual): enhanced DBS including children’s barred list check, DfE teaching/management barred list check, on-line searches, overseas criminal record check, evidence of identity and right to work in the UK, satisfactory references, confirmation of medical fitness, evidence of relevant qualifications and a check of previous employment history.

You will be required to become familiar with College’s policies and comply with the requirements to safeguard and protect the welfare of children and young people and vulnerable adults. All staff are asked to complete mandatory training on KCSIE and other key areas, and to read the relevant policies.