Ticketing Support Executive Full Time NEW

Ticketing Support Executive

Salary: £30,000 – £35,000
Location: Based in our office in Camden Town, London NW1

The role

We are looking for a motivated and detail-oriented individual to join the Llama Travel Flights Team.

In this role, you will support the flight operations for Llama Travel holidays to Latin America, Africa, and Asia, while delivering the highest standards of accuracy and customer service. Strong experience with Amadeus GDS and flight consolidators is essential.

The job is based in our office in London. (located between Camden Town and Kentish Town)

Working hours are 9:00am to 6:00pm, with 1 hour for lunch. This will be discussed upon the role being offered.

Key Responsibilities

• Provide day-to-day support to sales agents on all GDS bookings and related processes
• Provide day-to-day support to sales agents on consolidator bookings and processes
• Manage flights coming into range, ensuring all required international and internal flight bookings are completed
• Maintain and monitor queues, including schedule changes, general queues, web/native bookings, and reissues
• Perform end-of-day checks to ensure all tickets have been issued correctly
• Monitor schedule changes, notify agents and customers, and action any required amendments
• Arrange and process any booking adjustments resulting from schedule changes, updating back-office systems accordingly
• Assist internal teams with flight requests, including fare quotations and ticket reissues
• Support the booking and ticketing of NDC content
• Process ticketing, reissue, and refund requests within required timeframes and company guidelines

Requirements

An ideal candidate will have the following skills and experiences:

• Minimum of 2 years’ experience in a flights or airfares environment
• Strong working knowledge of GDS reservations and ticketing (Amadeus preferred)
• Excellent understanding of fare types, fare rules, ticketing, reissues, and refunds
• Advanced fare management skills, including manual fare builds, name/seat corrections, and complex ticket revalidations
• Ability to navigate between NDC landscape, traditional GDS content and consolidators to ensure we offer all possible options to clients
• Great organisational skills, with the ability to work on multiple tasks at the same time
• Numeracy and a keen attention to detail
• Knowledge and experience of Excel spreadsheet
• Ability to work effectively within a team
• Fluent English both written and oral is essential to this role

The package

The salary is £30,000 – £35,000 dependant on experience, (plus 10% annual bonus subject to company performance).

There are pension contributions and a travel allowance and other industry benefits.

How to apply

• All applications should be sent to [email protected].
• Include a CV along with an accompanying cover letter telling us why you think you are the best person for this role.
• Must be available for an in person interview at our London office as part of the recruitment process.

Do you have what it takes to succeed in this role? If so please submit your application and please highlight what you feel would be your relevant experience for the role.

Due to the volume of enquiries only suitable candidates will be contacted.

Job Types: Permanent, Full-time

Pay: £30,000.00-£35,000.00 per year

Benefits:

• Company pension

Ability to commute/relocate:

• Camden Town, Greater London: reliably commute or plan to relocate before starting work (required)

Experience:

• Amadeus: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person