Customer Service Representative – Group Insurance Full Time

Build Your Future With Us

Are you driven by customer service and eager to contribute to the mission of a company whose goal is to help its clients feel confident and secure about their future?

As a Customer Service Representative – Group Insurance, you will play a key role in supporting clients by providing a human, professional, and personalized experience, with no solicitation or sales involved.

This position represents an excellent opportunity to leverage your interpersonal skills and customer-focused mindset within a caring and reliable organization. At iA Financial Group, people and their development are at the heart of our priorities, fostering a collaborative and stimulating work environment.

What You Will Accomplish With Us

As a Customer Service Representative – Group Insurance, you will be at the core of our mission. Your main responsibilities will include:

• Providing high-quality customer service by phone and email while building a relationship of trust with clients;
• Understanding clients’ needs and guiding them toward the appropriate solutions and resources;
• Responding to inquiries related to group insurance products and financial services;
• Analyzing and resolving a variety of situations, including more complex cases;
• Using technological tools and internal systems efficiently to ensure accurate and thorough file follow-up.

What Could Accelerate Your Success In This Role

We are looking for someone who:

• Is recognized for their strong customer-focused approach and excellent listening skills;
• Stands out for their professionalism and interpersonal abilities;
• Demonstrates a strong ability to manage stress and prioritize effectively;
• Is known for their problem-solving skills and adaptability;
• Has a minimum of 2 years of customer service experience (an asset);
• Has an intermediate level of English, as the role requires regular verbal and written communication with English-speaking clients and colleagues across Canada;
• Has strong French language skills, both spoken and written.

Why You Will Enjoy Working With Us

• A work environment where learning and professional development are encouraged from day one, including a 6-week paid training program and ongoing support from trainers and coaches;
• A healthy, safe, fair, and inclusive workplace where everyone can grow and thrive;
• The opportunity to work primarily remotely, with a requirement to be present at the office approximately twice per month at a location near you (Québec City, Montréal, or Toronto);

Competitive working conditions, including:

• An hourly wage starting at $25, based on experience;
• Full-time workweek, with a variable schedule between 8:00 a.m. and 9:30 p.m., Monday to Friday, planned one month in advance;
• A comprehensive group insurance program, a pension plan, ongoing training, and real opportunities for career advancement;
• Supportive managers and engaged colleagues, in a friendly and collaborative work atmosphere.

Apply Now and Take the Lead in Your Career, Where Your Talent Truly Matters!

Hesitant to Apply?

At iA, we believe in potential and value diverse backgrounds. If this role inspires you, we encourage you to apply — your place may be with us, and we look forward to getting to know you!