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This job is with Soho House, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Who We Are… We are a collection of members’ clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally.
Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.
Soho Home is a modern interiors brand designed for relaxed, sociable living. With more than 25 years of design heritage, the range was created to mirror the look and feel of our Soho Houses around the world.
The brand was born when our guests began asking if they could buy their favourite pieces from around the Houses. We launched with our Barwell crystal glassware back in 2016, and since then have evolved from a small collection of staples into a diverse interiors brand that includes furniture, tableware, accessories, lighting, home fragrance, and textiles.
Opportunities for all…
Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
The Role…
Exciting new sales opportunity for an enthusiastic and customer focused individual who has a passion for homeware and interiors to join the Soho Home retail team. There is a full-time position available in our Soho Home Farmhouse studio.
As a team member you will be committed to providing professional service to customers and maintaining outstanding product knowledge.
Main Duties…
- Deliver exceptional, personalised service to create memorable experiences and build customer loyalty.
- Greet and engage customers warmly, offering attentive and professional support throughout their visit.
- Share confident product knowledge, including materials, styles, and availability in-store and online.
- Suggest suitable alternatives when items are unavailable, ensuring a seamless customer journey.
- Understand individual customer needs and provide tailored recommendations.
- Use strong service skills to drive conversions and support sales goals.
- Contribute to daily and weekly sales targets while keeping customer satisfaction as the top priority.
- Stay aware of best- and slow-selling products to guide recommendations and improve sales.
- Maintain excellent knowledge of the Soho Home brand, products, and seasonal collections.
- Handle customer queries with professionalism or refer to management when needed.
- Keep displays well-stocked and ensure the shop floor meets cleanliness and presentation standards.
- Quickly and efficiently retrieve stock from back-of-house as needed.
- Provide feedback to managers on customer preferences and product performance.
Requirements…
- Proven experience in a similar role within a high-end interiors or lifestyle retail store.
- A genuine passion for interiors, design, and home styling, with a confident approach to discussing colours, styles, and trends.
- Professional, confident, and customer-focused, ensuring every interaction reflects the high standards of our brand
- Creative flair and a natural ability to inspire customers with styling ideas and product recommendations.
- Excellent communication skills – honest, open, and constructive – with both customers and team member
- Flexible and adaptable, able to respond positively to the evolving needs of the retail environment.
- A true team player, ready to support colleagues and contribute to a positive store culture.
- Experience in furniture and lighting sales is highly advantageous.
Benefits…
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.
- Discounts at Soho House globally, as well as Soho Home and Cowshed
- Soho Friends Membership
- Enhanced Pension Scheme
- In conjunction with Soho Impact, take 3 days paid a year to support a charity of your choice.
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Generous Retail Discount
- Retail Commission
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