Sales Manager (Customer Accounts) Full Time

Wherever you find ambitious companies investing in their people, you’ll find Learning Pool

Learning Pool is among the fastest growing e-learning companies in the world, servicing more than 2,000 customers and 24 million learners globally. Our expert team creates the content and technology solutions that engage and empower modern leaders , using pioneering technology and creative content that we build, deliver and maintain. We’re passionate about customer success and our customers trust us to deliver long lasting value, a great return on investment and excellent customer service.

Learning Pool welcomes passionate people from all kinds of backgrounds. We are a diverse team working in offices, and remotely, across Europe and North America. We take great pride in our shared work and are committed to building great software in a sustainable way.

So if you’ve got what we’re looking for and the desire to join a team that values creativity and empowerment, then get in touch. This role offers an excellent opportunity to get involved in and become part of the world of online learning.

About the role:

The successful candidate will lead, coach, and develop a high-performing team of Account Managers, focused on driving revenue growth within the existing customer base while maintaining high retention. The role combines strategic leadership with operational rigour and a hands-on approach to unlocking upsell and cross-sell opportunities across the portfolio.

You will bring strong SaaS leadership experience and a passion for customer value, enabling your team to identify and deliver expansion opportunities that create meaningful business impact. Working closely with Customer Success, Product, Marketing, and Pre-Sales, you will drive a collaborative, customer-centric approach to account growth while ensuring a first-class client experience.

As a key member of the Learning Pool commercial leadership team, you will play a central role in delivering ambitious growth targets over the next 3 to 5 years. You will thrive in a fast-paced environment where coaching, accountability, adaptability, and a proactive mindset are critical. We are committed to creating an environment where you can succeed by providing clear expectations, alongside the tools, support, and coaching needed for you and your team to exceed targets.

Learning Pool is at a pivotal stage, with a strategic shift towards frontline enterprise solutions. This builds on our commitment to engaging and empowering modern leaders and creates a significant opportunity to drive impact across frontline organisations globally.

Location: Remote UK

What You Will Be Doing

Roles and responsibilities include:

Team Leadership & Development

• Lead, coach, and develop a team of Customer Account Executives to consistently achieve and exceed revenue targets through upsell and cross-sell activities.
• Foster a high-performance culture built on accountability, collaboration, and continuous improvement.
• Provide regular coaching, deal reviews, and feedback to support individual and team success.
• Identify skill gaps and implement targeted development plans to elevate team performance.

Account Growth Strategy

• Define and execute a clear strategy for growing revenue across the existing customer base.
• Partner with Customer Success to identify expansion opportunities aligned to customer outcomes and lifecycle stages.
• Ensure a structured, proactive approach to account planning, including stakeholder mapping and growth initiatives.
• Drive adoption of best practices in value-based selling and account expansion methodologies.

Opportunity Management

• Support the team in managing complex upsell and cross-sell opportunities from identification through to close.
• Ensure a methodical approach to opportunity progression (e.g. MEDDICC, Value Selling), maintaining rigour and consistency.
• Guide the team in building strong business cases, engaging multiple stakeholders, and unlocking additional budget.
• Maintain accurate forecasting and pipeline visibility through effective use of CRM systems.

Performance & Operations

• Own and deliver against team revenue targets, including forecasting, reporting, and pipeline health.
• Establish a strong operating rhythm with clear KPIs, metrics, and performance tracking.
• Continuously refine processes and playbooks to improve efficiency and effectiveness.

Who We Are Looking For

The successful candidate will demonstrate:

• Proven Leadership Experience: Demonstrated success leading SaaS sales or account management teams, driving revenue growth through upsell and cross-sell within mid-market and enterprise accounts.
• Customer-Centric Mindset: Ability to align commercial outcomes with customer value, building long-term partnerships and driving retention within a land-and-expand model.
• Commercially Driven: Data-driven and strategic in managing pipeline, forecasting, and performance to consistently grow revenue within an existing customer base.
• Coaching & Development: Passionate about developing talent, with a proven track record of building high-performing teams and coaching on complex, value-based deal strategies.
• Critical Thinking: Strong ability to understand complex customer needs and translate them into scalable growth opportunities while navigating ambiguity.
• Communication & Influence: Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels and lead strategic conversations.
• Organisational Excellence: Highly organised with a strong operating cadence, able to manage multiple priorities while maintaining focus on key objectives.
• Collaborative & Low Ego: Team-first mindset, leading by example and building trust across cross-functional teams while sharing best practices.
• Adaptability & Drive: Thrives in fast-paced environments, demonstrating proactivity, resilience, and a commitment to high standards.

Working at Learning Pool

The Learning Pool team is filled with people who have a real passion for what they do and a fresh approach to partnering with customers.

Learning Pool is a Platinum Investor in People, listed annually in the Sunday Times Best Companies to Work For and wins numerous industry awards for our work with clients including the Queen’s Award for Enterprise (Innovation) and recent Brandon Hall, Learning Technologies, e-Learning Industry, Stevie Customer Service and Institute of Customer Service awards.