Location: Manchester, UK (Fully office based)
Division: Ticketmaster UK
Line Manager: Team Manager (Contact Centre)
Contract Terms: 3 month contract, Full Time. Monday to Sunday on a rota basis.
THE JOB
The role of Fan Care Support Advisor will provide an efficient front-line service to fans by resolving problems and queries and utilising appropriate communication methods to ensure new and existing fan loyalty and brand confidence.
Ticketmaster is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.
THE TEAM
The Fan Support Team is responsible for guiding our fans through the entire events process, assisting with queries and requests – before, during and after the show. The team deal with an array of requests from how to purchase tickets all the way through what the fan requires to access the event for all types of events we sell for, comedy, theatre, music, sports and attractions.
What You Will Be Doing
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
You (behavioural Requirements)
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our Work Is Guided By Our Values
Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
#TM
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.
About Us SINE Digital is a global leader in media, technology, and insights for the live entertainment industry. With offices...
Apply For This JobGateway Housing Association is looking for a new Finance Executive. Excellent opportunity to join a forward thinking London based HA....
Apply For This JobCompany Description Tremap is the global tree management platform powered by a community-driven approach and proprietary GIS technology. It offers...
Apply For This JobA place to create moments that matter Location: Stockton, Hybrid with travel around the region to meet customer needs. Salary:...
Apply For This JobDescription The Reliability Maintenance Engineering (RME) team at Amazon is fundamental to our operations – they’re the ones keeping vital...
Apply For This JobExeter College is seeking to appoint a Stipendiary Lecturer in Law. This is a fixed-term role, tenable from 1 January –...
Apply For This Job“`
Search qualified candidates by skills, location, experience, education, and more.
“`
