Skills Connect Triage Officer Full Time NEW

Are you a confident and compassionate communicator with a strong eye for detail and a passion for helping people access the right support?

Bath & North East Somerset Council’s Skills Connect team is seeking a Triage and Admin Officer to act as the first point of contact for residents seeking employment, skills, and career support.

In this role, you will triage incoming referrals and respond to phone and email enquiries, often from individuals who are vulnerable, anxious, or facing barriers to employment or career progression. You will sensitively assess needs and signpost or allocate individuals to the most appropriate support within the team or through partner organisations.

Alongside the frontline triage function, the role includes a strong administrative and project support element. You will be responsible for logging calls, managing your own diary and correspondence, and maintaining accurate and uptodate records. This includes creating and maintaining spreadsheets, processing purchases and payments (including credit card transactions), reconciling expenditure, and supporting accurate financial and project reporting. Attention to detail, confidence using IT systems (including Excel), and the ability to manage sensitive information securely are essential.

You will work closely with colleagues across the council and with external partners to support service delivery, monitor progress, and help ensure projects run smoothly. The role requires excellent organisational skills, the ability to prioritise a varied workload, and flexibility to respond to changing demands.

Experience in customer service, administration, or Information, Advice and Guidance is desirable, as is an understanding of the challenges people may face when entering or reentering the labour market.

If you are organised, empathetic, and motivated to make a positive difference while providing highquality administrative and project support, we would welcome your application. When applying, please refer to the Role Specific Criteria for the Triage and Admin Officer position.

Please note: this post requires two later finishes per week, up to 6:30pm, with the remaining hours worked flexibly across the week.

This is a fixed term contract with a provisional end date of 31/03/2027.

If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Sarah Finch, Skills Connect Team Manager by email sarah_finch@bathnes.gov.uk.

Interview date: 04/06/2026

No agencies please.

• Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.

Please note that this advert may close earlier than the stated closing date due to high demand. We advise all interested candidates to apply as soon as possible.

About Bath And North East Somerset Council.

Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

Why Bath and North East Somerset Council?

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to

At Bath and North East Somerset Council we have one overriding purpose to improve peoples lives. Find out more about our values at

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at

We are a Disability Confident Employer find out more at

The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

Please note that this role is subject to a Basic DBS Check.

Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.