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Thank you for your interest in this vacancy. We highly recommend reading our Tips on how to apply page to give you an insight on how applications are scored & shortlisted by our Recruiting Managers. These tips have been provided to give you a better chance of being shortlisted for our vacancies.North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) are working towards merging as one organisation from July 2026.This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.Should you join NBT as an employee prior to our organisations merging, your employment will be automatically transferred across to UHBW. Should your employment begin after our two Trusts merge, you will be employed directly by UHBW and therefore UHBW terms and conditions of service will applyOur job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.Job OverviewThe Patient Pathway Coordinator is responsible for overseeing all aspects of the patient pathway, from referral to treatment and follow up care within Plastic Surgery.The key tasks respectively involve managing the outpatient and inpatient waiting lists in accordance with Government Access Targets and Trust’s Patient Access Policy. To ensure efficient and effective use of available resources.To manage the waiting lists for a team of clinicians and co-ordinate admissions associated pre-operative assessment clinics and theatre lists, including outpatient clinics.To play a central role within these services and to work in close liaison with colleagues, staff in other departments, GPs, patients and the public.To exercise initiative, independent judgment and decision making with situations arising from the duties described below to ensure an effective, high-quality service.Work with the senior management team to resolve capacity issues, escalating any shortfalls to the Support manager and Performance and Operations Manager if required.Ensure good data quality, including checking patients out on the Careflow PAS (Patient Administration System) to ensure appropriate income generation; to ensure accurate RTT and income data.Managing multiple waiting lists for clinicians to ensure patient are booked correctly and in accordance with RTT.The role requires good problem solving skills, the ability to prioritise work loadMain duties of the jobTo work as part of a clinical team ensuring that patients are admitted efficiently for investigative treatments, diagnostic procedures and inpatient and day-case operations within national guidelines and in accordance with the trust’s Patients Access Policy. This includes: NHS Constitution, waiting time standards; Department of Health admission guidelines and booking rules.To work as part of a multi-disciplinary clinical team maintaining efficient systems and processes relating to patient admissions. This includes maintaining accurate computerised and manual records, inputting registration and waiting list data onto the trust’s computer systems and ensuring that all patient records are kept up to date with any details relevant to the patient’s attendance and/or admission.Provide administrative support to consultant/clinical teams including the management of clinician’s diaries/timetables. Confirmation of consultant’s timetables to ensure that appropriate cover is available for all clinical sessions.To ensure that valuable theatre resources are utilised to maximum potential, including replacing short notice cancellations.To cancel patient appointments &/or TCI dates as requested and ensure that they are rescheduled in accordance with Trust policy. Accurately record all cancellations and cancellation reasonsWorking for our organisationNorth Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.Be aware of correct booking processes which are being followed e.g. full booking/partial booking, accurate recording of elective/ non-elective activity Be aware of the needs and concerns of patients and to provide a friendly, efficient service to the patients. Use effective listing/communication skills when dealing with potentially distressed or bereaved patients and/or relatives. Use empathetic approach to patients and/or relatives seeking assistance from clinical staff/senior managers as appropriate. Promptly answer telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate. This will include enquiries from patients, their GPs and community hospitals. Detailed Job Description And Main ResponsibilitiesThe Patient Pathway Coordinator is responsible for overseeing all aspects of the patient pathway, from referral to treatment and follow up care within Plastic Surgery.The key tasks respectively involve managing the outpatient and inpatient waiting lists in accordance with Government Access Targets and Trust’s Patient Access Policy. To ensure efficient and effective use of available resources.To manage the waiting lists for a team of clinicians and co-ordinate admissions associated pre-operative assessment clinics and theatre lists, including outpatient clinics.To play a central role within these services and to work in close liaison with colleagues, staff in other departments, GPs, patients and the public.To exercise initiative, independent judgment and decision making with situations arising from the duties described below to ensure an effective, high-quality service.Work with the senior management team to resolve capacity issues, escalating any shortfalls to the Support manager and Performance and Operations Manager if required.Ensure good data quality, including checking patients out on the Careflow PAS (Patient Administration System) to ensure appropriate income generation; to ensure accurate RTT and income data.Managing multiple waiting lists for clinicians to ensure patient are booked correctly and in accordance with RTT.The role requires good problem solving skills, the ability to prioritise work loadPerson specificationEducation/Training/QualificationsEssential criteriaGood general education including GSCE in Maths and English (or equivalent)Excellent Keyboard and computer skills (Microsoft office)Desirable criteriaPatient Administration System (PAS) trainingWork ExperienceEssential criteriaExperience in NHS or similar organisationExperience working as part of a team in a multi-disciplinary environment.Experience in managing spreadsheets and data tracking.Desirable criteriaExperience managing waiting lists inline with BNSSG Elective Care Access PolicyKnowledge/Skills/AbilitiesEssential criteriaExperience in meeting objectives and deadlinesAbility to analyse data and understand how this may be used to undertake capacity/demand planningExcellent written/verbal communication skillsAble to develop good working relationships amongst team, colleagues and clinical staffPersonal QualitiesEssential criteriaAbility to work flexibly to meet the needs of the serviceAttention and an eye for detailAbility to use own initiativePlease note that if you apply for a position with North Bristol NHS Trust, you may be contacted via TRAC or via email. This includes invites for job interviews. We therefore recommend that you regularly check your TRAC Account and email accounts including junk and spam folders.If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.
