Assistant Director IT Service Delivery Full Time NEW

We are looking for an Assistant Director IT Service Delivery to join our IT & Digital team. This is a rare opportunity to shape the future of IT and Digital services at scale.

Your designated office base will be Woodhatch Place, Reigate but you will often find our team members working from home or in a range of council locations, thanks to our hybrid and flexible working offer.

Our Offer to You

• 26 days’ holiday, rising to 28 days after 2 years’ service and 31 days after 5 years’ service
• option to buy up to 10 days of additional annual leave
• a generous local government salary related pension
• up to 5 days of carer’s leave and 2 paid volunteering days per year
• paternity, adoption and dependants leave
• an Employee Assistance Programme (EAP) to support health and wellbeing
• learning and development hub with a wealth of resources
• wellbeing and lifestyle discounts including gym, travel, and shopping
• a chance to make a real difference to the lives of our residents

About The Role

As Assistant Director IT Service Delivery, you will lead mission‑critical technology services that underpin everything the organisation does, influencing how services are delivered to residents, partners and colleagues every day. Reporting to the Chief Digital, Data & Technology Officer, this role sits at the heart of strategic decision‑making, with real authority to drive resilience, transformation and innovation across a complex digital landscape.

The role leads overall IT Service Delivery, with direct line management of senior service managers and leadership responsibility for around 60 staff alongside contractor and supplier resources. Accountable for culture, capability and future leadership development, the post holder sets direction across a complex, multi‑supplier environment, ensuring reliable, high‑quality services and a strong user experience. Working closely with senior leaders, the role translates digital strategy into effective operations, owning critical services, suppliers and budgets, while delivering key priorities including the IT Service Management tool replacement, stabilising the standalone service delivery model, improving commercial outcomes, and strengthening service continuity, cyber resilience and disaster recovery capability.

In this role, your impact will be organisation‑wide and highly visible. You will shape how technology enables modern public services, influence major investment decisions, and build resilient digital foundations for the future. This is a chance to lead at scale, improve outcomes for residents and staff, and leave a lasting legacy in public service delivery.

Your application

In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours:

• Strategic leadership experience in IT or Digital service delivery.
• Strong knowledge of IT Service Management and supplier environments.
• Proven people leadership and experience managing significant budgets and contracts.
• Ability to lead change, engage senior stakeholders and champion inclusive public service values.

To apply, we request that you submit a CV and you will be asked the following 3 questions:

• Please describe your experience of leading IT or Digital service delivery within a complex organisation, including your approach to performance and continuous improvement.
• Provide an example of where you have led significant change or improvement in technology services and the impact this had on users and the organisation.
• Describe your leadership style and how you build high‑performing, inclusive teams while developing future capability and talent.

Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey.

The job advert closes at 23:59 on 24/05/2026 with interviews planned to follow.

We look forward to receiving your application, please click on the apply online button below to submit.

Contact Us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. Please contact David Matthewman via email at david.matthewman@surreycc.gov.uk.

Local Government Reorganisation (LGR)

Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.

Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation – Surrey County Council

Our Commitment

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we’re committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.