Veterinary Receptionist (Full Time, 12-month FTC) Full Time

We are seeking an organised, personable Receptionist to join our team at Wood Street Vets on a full time, 12-month fixed term basis. You will be expected to work across all 5 of our branches in Barnet, Cockfosters, Enfield, Holders Hill and Radlett which keeps the job exciting, interesting and mixing with all our teams.

Wood Street Veterinary Hospital is a busy, 24-hour RCVS-accredited Tier 3 hospital, offering gold-standard patient care in a well-equipped environment. We deal with a wide variety of cases from ECC to orthopaedic surgeries and we are ISFM standard cat friendly and rabbit friendly certified practice.

IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.

At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

This is a full time, 12-month fixed term contract, working 40 hours a week. It will include 8hr shifts to cover opening hours 8am – 9pm, across all sites and 1 in 3 Saturdays.

General Responsibilities Include

• Greet clients and their pets with a warm and friendly demeanour
• Schedule appointments and manage the clinic’s calendar
• Answer phone calls and respond to client inquiries
• Check-in and check-out clients, ensuring accurate record-keeping
• Collect payments and process invoices
• Maintain cleanliness and organisation of the reception area
• Assist with filing, data entry, and other administrative tasks as needed

You Might Be a Great Fit If…

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks’ annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
• Employee wellbeing initiatives including – Healthcare Cash Plan and Cycle to Work scheme
• Learning and development opportunities via the IVC Evidensia Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits: choose from a range of benefits to suit you – including Green Cars salary sacrifice scheme and access to discounts/cashback with hundreds of participating retailers

£0 – £0 a year

Up to £26,528.31 per annum DOE

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.