Coordinator, People Services Full Time

At BCLP, we’ve built our firm on the foundations of thinking differently. Curious, inquisitive and unbound by tradition, we’re building change within our sector and beyond.

Our people are at the center of everything we do, which is why we are seeking a Coordinator, People Services to join our team. In this role, you’ll be a welcoming and knowledgeable point of contact for all incoming People inquiries. You’ll play a crucial part in ensuring a seamless and exceptional employee experience from day one, providing essential administrative and operational support that contributes to a positive and efficient workplace. You will ensure excellence and best practice on all day-to-day administrative processes, including onboarding, offboarding, leaves of absence, flexible working, secondments, sabbaticals, cyclical processes such as promotions, annual career conversations and salary and bonus reviews.

Join Us as a Coordinator, People Services – Support Global HR Service Delivery

At BCLP, we believe in thinking differently and driving change within our sector and beyond. You will play a pivotal role in supporting our firm across multiple regions, collaborating with a high-performing team, and driving operational excellence. As our Coordinator, People Services, you’ll be at the heart of our People team, responsible for a variety of critical tasks. This role provides career growth, collaboration with diverse professionals, and the opportunity to make a real impact on employee experience worldwide.

In this role, you will:

• Serve as a primary point of contact for employee and manager inquiries via our ticketing system and other channels through which the People team is contacted
• Triage and assess the urgency of incoming requests, providing prompt and clear guidance on People policies, programs, and procedures
• Effectively manage the intake process, tracking tickets and following up to ensure timely resolution or escalation to the appropriate People team member
• Provide exceptional customer service by addressing questions and issues covering the full employee lifecycle with a client-focused mindset, tact, and discretion
• Facilitate a smooth and engaging onboarding and offboarding experience for new hires and leavers, including employee profile setup, onboarding support, offboarding support, exit interviews and tracking completion of HR tasks
• Maintain accurate and up-to-date employee records in our Human Capital Management system, ensuring data integrity and strict adherence to global data protection regulations like GDPR
• Contribute to various People team projects and initiatives, including process improvement and process mapping
• Manage administrative tasks such as submitting employee data changes to the appropriate teams, scheduling meetings, processing invoices and documenting action points
• Effectively communicate essential information to employees and managers through various internal channels, including our intranet
• Collaborate with the People Services, Recruitment, People Business Partners, Technology, Payroll, and Benefits teams to execute processes and tasks
• Proactively identify opportunities to improve People services and processes, contributing to a more efficient and effective team

What’s in it for you?

• Career Development: Build expertise in employee relations by taking minutes of meetings and typing up attendance notes, and HR compliance by working with employment laws, regulatory requirements, audits, and risk mitigation across multiple jurisdictions.
• Influence and Impact: Play a meaningful role in strengthening compliance frameworks, identifying risk, and supporting sound employment practices that protect both the firm and its people.
• Collaborative Culture: Partner closely with HR, Finance, Technology, and the Office of General Counsel in a collaborative, inclusive environment that values professionalism, integrity, and thoughtful problem‑solving.
• Continuous Learning: Stay current on evolving employment legislation and HR compliance standards, with access to resources and guidance that support ongoing professional growth and subject matter expertise.
• If you’re ready to lead with purpose, innovate with confidence, and make a lasting impact, this is your chance to join a firm that values curiosity, collaboration, and excellence.

Skills and experience required

• Exceptional customer service and communication skills (written and verbal), with the ability to build strong relationships with a diverse group of people
• Strong organizational and time management skills, with a proven ability to manage competing demands and prioritize accordingly
• Excellent attention to detail
• Strong problem-solving skills and a flexible, open-minded approach
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Commitment to upholding strict confidentiality and discretion standards
• Teamwork and collaboration skills (i.e., ability to collaborate effectively within a team and across departments)

Qualifications:

• High school diploma or GED required; a degree is preferred
• Professional HR certification (e.g., SHRM-CP, PHR, CIPD) is a plus

At Bryan Cave Leighton Paisner we understand the value of a diverse workforce and we believe people perform at their best when they can truly be themselves at work. We aim to create an inclusive environment where all our employees are valued, motivated and able to be themselves. In order to provide the best possible service to our diverse client base, we are committed to recruiting, retaining, rewarding and developing our people with regard to their abilities and contributions and without reference to their background, gender, gender identity or expression, ethnic origin, age, religion, sexual orientation, socio-economic status, political belief, disability or any other protected characteristic.