Senior Resales Administrator Full Time

JOB TITLE: Senior Property Sales Administrator
• Trinity Estates • £Competitive, aligned to experience • Hybrid

ROLE OVERVIEW

As part of our Resales Team, you will take full ownership of the residential resale, purchase and remortgage process across a busy, high-volume portfolio. This is a pivotal role where you will be trusted to manage transactions from instruction through to completion with accuracy, pace and minimal supervision.

You will act as the key point of accountability for your caseload, ensuring solicitors, residents and internal teams receive clear, timely and commercially sound support throughout the process. You will also play a senior role within the team, supporting colleagues, driving consistency and helping maintain high service standards.

This role suits someone who is confident operating independently, thrives in a fast-moving environment and takes pride in delivering a seamless customer and client experience.

ROLE EXPECTATIONS

You will be expected to run your caseload end-to-end with full ownership and accountability, making confident decisions without constant escalation.

You will balance speed, accuracy and service quality while managing competing priorities across multiple transactions.

As a senior team member, you will also support escalation management, help guide junior colleagues and contribute to improving workflow efficiency and consistency across the team.

WHAT SUCCESS LOOKS LIKE

You’ll be successful in this role if:

• Your caseload is managed proactively, accurately and within SLA
• Transactions progress smoothly with minimal escalation or delay
• Solicitors and residents see you as a reliable, knowledgeable point of contact
• Post-completion processes are completed accurately and on time
• You help maintain calm, control and structure in a fast-paced team environment
• You contribute to improving team efficiency and consistency

HOW YOU’LL SPEND MOST OF YOUR TIME

Most weeks, you’ll be:

• Owning a high-volume caseload of resale and conveyancing files end-to-end
• Managing solicitor and resident enquiries with speed and accuracy
• Coordinating with internal teams to resolve queries and progress cases
• Processing legal documentation and ensuring accurate system updates
• Issuing post-completion documents for Land Registry registration
• Handling inbound calls and email queries professionally and efficiently
• Supporting escalations and helping prioritise urgent cases
• Assisting with mentoring, onboarding and team support activities

You’ll be trusted to manage your time effectively, working with autonomy in a structured and supportive team environment.

WHO THIS ROLE IS FOR

This role suits someone who:

• Has strong experience in residential property administration, resale or conveyancing support
• Is confident managing a high-volume caseload independently
• Naturally takes ownership and makes sound decisions without heavy supervision
• Communicates clearly and confidently with solicitors and stakeholders
• Remains calm, organised and effective under pressure
• Enjoys supporting others and contributing to team performance

EXPERIENCE THAT HELPS

• Experience in residential property management, conveyancing or resale administration
• Strong understanding of leasehold processes and property transactions (desirable)
• Experience dealing directly with solicitors and legal documentation
• Previous involvement in mentoring, training or supporting colleagues
• Strong IT skills including Microsoft Office and case management systems

WHAT WE OFFER

• Competitive salary, aligned to experience
• Company car or car allowance for field-based roles
• 24 days holiday plus bank holidays, with additional Christmas closure
• Pension scheme
• Vitality private healthcare
• Perkbox membership with discounts across retail, travel and entertainment
• Fully funded training and professional development, including paid study leave
• Employee referral scheme
• Annual salary review
• Free eye tests and Cycle to Work scheme
• Long service award
• Support for Army Reserve training

ABOUT TRINITY ESTATES

Trinity Estates is a leading residential property management company and the flagship brand within the wider Trinity Property Group.

Managing a diverse portfolio across the UK, the business supports developments ranging from modern city apartments to large-scale residential estates. Trinity Estates combines strong operational structure with a people-focused approach, delivering a consistent and professional service at scale.

For employees, this means access to larger and more varied portfolios, clear processes, strong internal support and genuine opportunities for progression within a growing organisation.

As part of a wider group, Trinity Estates offers both stability and career development, making it an ideal environment for those looking to build and progress their career in property management.

HOW WE HIRE

• Initial conversation with our talent team
• Interview focused on experience, judgement and approach

We aim to complete the process within two to three weeks and communicate clearly throughout.

INTERESTED?

Apply with your CV.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.