Retail Section Coordinator Full Time NEW

We are looking for an experienced Retail Section Coordinator who is passionate about developing their career in retail. This role sits at the core of our Retail department and is ideal for someone who thrives in a leadership-focused, operational environment.

You will be responsible for coordinating and guiding a team of casual retail staff, ensuring all key operational areas are consistently covered and run smoothly on a day-to-day basis.

In this role, you will actively oversee and evaluate team performance, ensuring commercial objectives and retail operational standards are delivered to a high standard. Your experience and leadership will be key to driving consistency, accountability, and an exceptional customer experience every day.

Who we are

We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.

Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

Our Commitment to Safeguarding

We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced check.

Your day-to-day

• Lead by example – you’ll provide confident day-to-day leadership and line management for casual and matchday staff, driving performance against KPIs and operational objectives
• Inspire high performance levels – you actively engage, coach, and motivate team members, setting clear expectations and ensuring all staff perform to an outstanding standard
• Deliver great service – you’ll use your retail experience to ensure the highest standards of in-store service and a consistent premium customer experience
• Support the Retail team with in-store events – you will collaborate with the wider team to successfully deliver kit launches, product releases, store events, matchdays, and retail kiosks
• Uphold key requirements – you will take great pride in ensuring that we’re adhering to compliance, regulatory, and operational requirements

What we are looking for

• Experience in retail leadership – you come with a background of providing exceptional customer service in a busy in-store environment
• Customer-first mindset – you’re dedicated to ensuring that all customers receive an engaging and seamless experience
• Inspiring coaching skills – you’re well versed in directing retail teams to provide first class customer service and to uphold store standards
• Passion for visual merchandising – you know how to turn heads and intrigue our customers in a way that’s authentic to our brand
• Resourceful and proactive approach – you’re able to coordinate a large team of retail staff and ensure all bases are covered
• True team player – you’re always happy to collaborate with a range of colleagues to provide excellent levels of support as and when required
• Exceptional organisational skills – you have experience in managing a fast-paced and varied workload
• Technical expertise – you have worked with MS Office applications including Excel

Why choose us

At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:

• An exciting reward and recognition scheme
• Generous holiday allowance which increases with your length of service
• Great internal learning and development programmes
• A flexible hybrid working model
• Priority access to apply for match tickets
• A competitive health and wellbeing benefits package
• A leading Employee Assistance Programme
• Great discounts with some of our Partners
• An opportunity to play a vital role in delivering our ED&I strategy by joining one of our Employee Networks

Discover why ‘Our Gunners’ are proud to be part of our team – view their stories here.

Arsenal for Everyone

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch. 

Disability Confident Leader

We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.

If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme – please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment decisions.

Application Closing Date – Wednesday 13th May 2026

Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.

Updates on the status of your application will be sent via email, please routinely check your spam and junk folders, as occasionally emails sent via the Teamtailor platform will find themselves there.

Good luck!