Sr Manager, IT Business Relationship Management (Commercial and Tech Support) Full Time NEW

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we’re just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we’ve started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We’ve already changed millions of lives and we’re ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We’ll get there by constantly reinventing unique biosensing-technology experiences. Though we’ve come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

• You must have the Right to Work in the UK. Sponsorship is not available for this role **

Meet The Team

The EMEA Commercial team is a multi-disciplinary team of managers, developers, BA’s and partner resources that work closely in a matrix structure within the global commercial team. They are at the forefront of supporting and implementing changes to our core business systems that underpin all the external commercial, sales and customer support interactions in EMEA and LATAM as well as new product launches, markets and capabilities. This is a fast-paced environment where your voice and contributions make a direct impact on the outcomes for our customers.

Where You Come In

We are seeking a Business Relationship Senior Manager (who will report to the Global Business Partner) who will lead the team but most importantly partner with the business stakeholders to establish and maintain meaningful relationships to deliver positive impact across the organization in EMEA and LATAM.

In This Role, You Will

• bring together different functions to ensure value across the organization
• work strategically across teams to ensure digital and data investment adds value
• explore the perspectives, challenges and ambitions of teams to shape a pipeline of opportunities
• act as a point of focus, for example, for strategic development, to collaborate with colleagues who influence strategic direction
• set the conditions for a culture of creating meaningful connections

This role will also directly manage local teams that support commercial applications and processes. You will be supported by managers to aid you in this role. The primary commercial applications are Salesforce for order entry, Fluent for Order Management, a custom-built headless e-Commerce platform, and integrations technologies including Electronic Data Interchange (EDI) and java based microservices.

This is a senior management role that requires a broad technical understanding and how that interacts with strategic planning.

Essential Duties And Responsibilities

• You partner with business stakeholders to deliver shared outcomes
• You understand and define the Commercial IT portfolio
• You have line management duties including recruitment, goal setting, and performance management
• You will do co-ordination supporting the Technical Delivery teams and 3rd party development partners
• You will liaise with managers/leads of global shared teams to co-ordinate project deliverables
• You work alongside the Production Support Manager to support incident and request resolution SLAs

What Makes You Successful

• You have minimum 5 years’ experience as a BRM or significant customer management experience
• You have line management responsibilities including recruitment, performance management and talent development
• You have comprehensive knowledge of all aspects of various Waterfall / Agile / Hybrid SDLC processes
• You have vendor Management, including Statements of Work, Budgeting, Invoicing etc
• You have experience of IT application support processes (ITIL)
• You have excellent written/oral communication and relationship management skills
• You will drive and enthusiasm with ability to see the bigger picture
• You have ability to work flexibly in a demanding and fast paced environment
• You have worked in global setting dealing with multi-discipline teams in multiple time zones

What You’ll Get

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required

• Up to 25%

Experience And Education Requirements

• Typically requires a Bachelor’s degree with 13+ years of industry experience or 5-8 years of previous people management experience

Flex Workplace: Your primary location will be a home office. You will not have an assigned workstation and will work with your manager to determine office visit needs. You must live within commuting distance of your assigned Dexcom site (typically 75 miles/120km).

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.