People and Communication Specialist Full Time

Who We Are

At Ikano Bank, we believe work should feel meaningful and inspiring. Together, we create a great place to work where people are inspired to be the best they can be while contributing to a better life for our customers and the long-term success of the Bank. Guided by our Swedish heritage and values: common sense and simplicity, working together and daring to be different, we keep things straightforward and down-to-earth. If you like the idea of being part of a team that works hard, enjoys solving challenges together and dares to do things a little differently, you will feel right at home here.

Together we create a caring and thriving environment where we all feel at home and where we can be the best versions of ourselves, contributing to growth, performance and development of Ikano Bank. P&C gives guidance, challenges and supports, with the aim to clarify and create preconditions for professional performance in a learning organisation. In P&C we are well informed, connected and enabled to deliver successfully.

Purpose of the Job To provide a comprehensive and professional HR & Payroll administration service to the business along side employee relations support, supporting with the smooth running of the UK People and Communications function and taking responsibility for an effective and efficient day to day HR administration of UK based employees. As the P&C specialist within the UK you will support the P&C Market Manager in the continuous improvement of the HR operational function and identify areas of improvement within the HR & Payroll activities relating to the any day to day and also administrative tasks.

You will provide excellent customer service to all stakeholders, often being the first person that our stakeholders reach out to via the HR Inbox for queries, employee casework and support which is vital to the smooth running of the team.

Responsibilities of the Job – Be responsible for HR Administration in the Bank including but not limited to; processing changes to terms and condition of employment, family leave and employee onboarding/off-boarding, preparing all documents and updating all people systems as necessary.

• Manage the probation process to ensure that reviews are diarised, mangers receive appropriate guidance and support and that appropriate records are created and kept.
• Perform monthly checks of co-worker account activity in accordance with the SOP and report findings
• Maintain Human Resources files ensuring appropriate compliance with the GDPR legislation, including up to date structure/organisation charts.
• Compile and analyse HR management information when necessary to support production of monthly and quarterly dashboards ensuring that any issues/trends are highlighted and reported to the P&C Market Manager
• To provide support to managers with the Ikano recruitment and selection process, to ensure consistency of approach, including speaking to recruitment agencies, advertising vacancies and supporting the selection process/interviews and feedback to candidates/external agencies.
• Carry out pre-employment checks for successful candidates, following the Risk Matrix; working with the Financial Crime Team should any issues be raised from CIFAS checks and escalate any issues to the P&C Market Manager as appropriate.
• Responsible for the new starter process, including facilitating their induction and communicating details of new employees to appropriate colleagues to ensure facilities and equipment are readily available on their start date.
• Maintain Ikano Bank’s LMS to ensure that all training and development activity is correctly recorded for all learners. When applicable be available to provide LMS/LinkedIn Learning advice, training for new staff and line managers, troubleshooting problems.
• Record and monitor co-worker development requests, liaising with Co-workers, Organisational Development and People Managers as required to ensure training and development requests and enquiries are processed in a timely manner so that an accurate and up-to-date record of any training costs and expenses can be captured.
• Conduct a monthly check of CBT completion rates to ensure that all co-workers have completed the mandatory training modules and are compliant, highlighting non-completion to the relevant line-managers and HR Manager
• Reponsible in the administering and processing of the monthly payroll and be the first point of contact for benefits and pay related queries. Ensuring that the monthly payroll has been completed accurately and in a timely manner for the P&C Manager to agree sign off by the agreed payroll sign off date with the outsourced payroll provider.
• Act as a first point of contact for line managers on employee relations queries, providing guidance in line with ACAS guidelines and internal policies
• Support the coordination and administration of employee relations cases, including preparing documentation, note-taking in formal meetings and maintaining accurate case records

Education Level Bachelor’s Degree

Experience/Demonstrated Competencies – Able to provide guidance & support to the organisation and its people on all admin related tasks

• Ability to work with limited supervision, to make decisions and work on own initiative
• Be conversant with and have the ability to apply ACAS guidelines to all casework and process improvements.
• Able to develop trusting relationships with all stakeholders across the bank
• Effective communication skills, in order to deal tactfully and sensitively with people at all levels
• Experience of working in a busy environment with tasks that require a short turnaround
• Attention to detail
• Able to solve all numbers related queries e.g annual leave calculations & salary adjustments
• Ability to maintain confidentiality and experience working with employee casework.

Language Competencies English

Knowledge required – Relevant knowledge of UK employment legislation

• Super-user for Ikano Bank People, LMS and other HR related systems within the team.
• Understanding of the co-worker life cycle and ability to identify process efficiencies to the HR Ops network
• Up to date knowledge on ‘Right to Work’ documents and checks
• Clear understanding of how the HireRight checks are completed across the bank
• Knowledge of the HR systems and files and where to find the relevant information should co-workers need access
• Working knowledge of employee relations processes including disciplinary, grievance, absence management and performance management
• Understanding of how to apply UK employment legislation in day-to-day casework
• Awareness of escalation points and when to seek guidance on complex or high-risk cases

Capabilities for this job – Able to provide guidance & support to the organisation and its people on all admin related tasks

• Ability to work with limited supervision, to make decisions and work on own initiative
• Be conversant with and have the ability to apply ACAS guidelines to all casework and process improvements.
• Able to develop trusting relationships with all stakeholders across the bank
• Effective communication skills, in order to deal tactfully and sensitively with people at all levels
• Experience of working in a busy environment with tasks that require a short turnaround
• Attention to detail
• Able to solve all numbers related queries e.g annual leave calculations & salary adjustments
• Ability to maintain confidentiality and experience working with employee casework.

What motivates you? – Always role models the Ikano Values & Culture

• Passion for all things people related
• Highly collaborative with all co-workers across the branch and bank
• Outcome ‘orientated’ with a complete finisher mindset

Ready to apply?

If this sounds like your kind of workplace, we would love to hear from you. You do not have to tick every single box. What matters most is your drive, your ideas and your willingness to grow with us. Our application process is simple. Just click on the Apply Button and we will get in touch with you soon. Apply today and let us build something different together. You want to know more about Ikano Bank? Check out our videos about culture, social/corporate responsibility and everyday working at the bank. For any questions, feel free to contact us at recruitment@ikano.se.

Salary (per annum) £31062 – £42026

Ikano Bank Benefits Annual Social Day for all Employees

Favorable Conditions for Ikano Bank Products

Applications Close Date 15 May 2026