Booking & Sales Assistant North Coast Full Time NEW

This is a great opportunity to get involved in a key operational role at a busy and unique site. You’ll play an important part in coordinating bookings, supporting the wider team, and helping ensure visitors have a smooth and enjoyable experience from start to finish.

Salary: £13.25 per hour

Contract: Fixed term contract until 30-Sep-2026

Hours/ working pattern: Seasonal, flexible, weekends. This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week.?While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.??

What it’s like to work here

A fast-paced and varied environment where no two days are the same.

Working as part of a supportive team across the North Coast Property Group

A role that connects directly with visitors from all over the world

Opportunities to build experience in operations, communication, and visitor services

Being part of a wider team that helps deliver a high-quality experience at some of Northern Ireland’s most iconic locations

What you’ll be doing

Managing group bookings from initial enquiry through to confirmation and final arrangements.

Handling calls and emails, providing a consistent point of contact for customers and travel partners.

Coordinating booking details with on-site teams to support smooth daily operations.

Maintaining accurate records and updating booking systems in line with procedures.

Supporting sales activity by promoting experiences and identifying upsell opportunities.

Who we’re looking for This job is about providing a 5-star service. To be fantastic in this role, you’ll be required to have some of the following skills:

-Relevant office or administrational experience.

-Proficiency of dealing with customer enquiries, card payments and keeping accurate records.

-Written & verbal communication skills.

-Knowledge of the travel and tourism industry.

-Able to multi-task, prioritise own workload and maintain confidentiality.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme (for roles that meet the salary criteria)

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.

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