Palliative Medicine Pathway Coordinator (Administrator) Full Time NEW

The post holder will provide an efficient, effective and friendly secretarial service to patients and professionals within the Hospital Palliative Care Team (HPCT) and Community Palliative Care Team (CPCT).

We are looking for an enthusiastic and motivated team player with excellent communication and problem-solving skills. You will require high levels of tact and diplomacy and an ability to deal with queries from patients and professionals in a sensitive manner.

• To act as the point of telephone contact for patients and their relatives/carers who may be distressed and highly anxious. To ensure that all queries are answered sensitivity and in a courteous and professional manner, messages are passed onto relevant team members, and patients are signposted to the most appropriate place.
• To act as a point of contact for professionals, including responding to referrals and phone queries relating to patients on the caseload. To ensure messages are directed to the most appropriate individual, and complex clinical concerns are escalated.
• To process routine and urgent referrals, to ensure that all referrals are responded to in a timely manner.
• Diary management, including reviewing patient appointments and supporting with scheduling support calls.
• Provide adhoc administrative duties to support the service to run effectively and efficiently.
• Liaise effectively with wards and departments within the hospital, as well as external parties including GP and neighbouring Trusts.
• Assisting with the ordering and maintenance of stock.

Closing date of applications: 13 May 2026

Interview date: 27 May 2026

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In Return We Will Offer

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

For further details / informal visits contact: Name: Marie Gargaro Job title: Pathway Team Leader Email address: marie.gargaro@nhs.net Telephone number: 01332 783074

Chloe Newton – Service Manager

chloe.skeavington@nhs.net