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Claims Handler – Evening Agent Green Flag Rescue Salary: £14,687.00 + Shift Allowance
Start Date: 15th June 2026
Location: Leeds – Hybrid
We’re recruiting part‑time evening Claims Handlers to join our team. This role is 21 hours per week over 4 days and offers flexible shift rotations, with availability across the weekend.
You’ll begin with 6.5 weeks of structured training, delivered on a part‑time basis, to ensure you’re fully supported and confident before moving into role.
This opportunity is ideal if you’re looking for a part‑time evening position with flexible weekend working, supportive training, and the chance to be part of a customer‑focused team delivering help when it matters most.
What You’ll Be Doing
As a Claims Handler within Green Flag Rescue Operations, you’ll be the first point of contact for customers experiencing a vehicle breakdown. You’ll play a vital role in supporting customers during what can be a stressful time, ensuring they feel reassured and informed from the very first call.
Your Key Responsibilities Will Be
- Handling inbound customer calls and acting as the first point of contact following a breakdown
- Gathering accurate information to assess the situation, including location, vehicle details, and customer safety
- Setting clear expectations and providing tailored guidance to customers
- Coordinating and dispatching appropriate recovery assistance efficiently
- Managing the initial stages of the breakdown claim through to resolution
- Delivering a calm, empathetic, and professional service while working to performance targets
What You’ll Need
- A customer‑focused mindset with a passion for delivering excellent service
- Confidence handling calls in a fast‑paced, target‑driven environment
- Strong communication skills with a clear and professional telephone manner
- Ability to assess situations quickly and take appropriate action
- Good IT skills and confidence using computer systems (Microsoft Outlook/Word beneficial)
Contact centre experience is beneficial but not essential. A full UK driving licence would be advantageous but is not required.
Ways of working
This is a hybrid role, designed to support flexibility while delivering a high‑quality service to our customers.
Shifts starting from 7pm – 1am & 8pm – 1am.
Benefits
We recognise we wouldn’t be where we are today without our colleagues, that’s why we offer excellent benefits designed to suit your lifestyle:
- Employer contributed pension
- Annual company bonus
- Discounts on Insurance products
- Generous holiday allowance
- Flexible benefits package including optional health and dental insurance
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Direct Line Insurance Group is now owned by Aviva Plc. If you are successful in your application, you may initially receive a Direct Line offer and contract of employment; however, your employment will transfer to Aviva Employment Services Limited from 1 July 2026 under TUPE. From that date, some terms and conditions of employment will change, including bonus and pension arrangements.
