Sales Support Admin Full Time NEW

Hemel Hempstead (Hybrid – 3 days/week in office)

Annual salary + bonus and benefits

The Sales Support team are the behind-the-scenes heroes making sure every holiday starts smoothly. From booking through to arrival, we handle the admin that keeps everything running – managing bookings, verifying guest identities, collecting balances, and liaising between guests, parks, partnerships and the contact centre.

If you’re organised, detail-focused, and enjoy working across different teams to deliver a first-class experience – this could be the role for you. Please note this is a maternity cover role.

What You Will Be Doing

• Delivering brilliant customer service – Responding to enquiries quickly, managing third-party bookings within 24 hours, and keeping our FAQs up to date so guests get first-time answers.
• Keeping bookings running smoothly – Handling amendments, charges, cancellations, and general maintenance across our teams, making sure everything’s accurate and compliant.
• Chasing balances with a friendly touch – Contacting guests about outstanding payments, managing debt reporting weekly, and keeping an eye on what’s coming in.
• Verifying guest identities safely – Reviewing documentation, making solid pass/fail decisions, and processing manual checks in line with data protection – ensuring we’re secure and compliant every step of the way.
• Being the bridge between everyone – Keeping parks informed of customer needs, working across contact centre and partnership teams, and jumping in where needed to support other areas of the business.

What We’d Like You To Bring

• Strong product and process knowledge – Understanding of Haven’s booking systems, third-party processes, identity verification, and GDPR requirements (don’t worry if you’re not an expert on everything – we’ll train you up).
• Technical confidence – Working knowledge of Freshdesk and Seaware, plus proficiency in Microsoft applications (Excel particularly helpful). If you’re keen to learn, we can support you.
• Attention to detail with a problem-solving mindset – You’re accurate with data, organised with your workload, and you take ownership of issues to find solutions.
• Excellent communication skills – Clear written and verbal communication, whether you’re liaising with guests, parks, or internal teams.
• Discretion and sound judgment – You’re confident handling sensitive information professionally, and you can make clear, compliant decisions within timescales.
• Administrative experience – Previous experience in a similar role is a real advantage.

What’s In It For You?

• ‘Holiday Buy Scheme’
• Annual bonus
• Generous discounts on both Haven and Warner Hotels holiday for you, family and friends
• Comprehensive wellbeing support
• Access to the Bourne Leisure corporate box at the O2 Arena ,London
• Exclusive discounts with corporate partners
• Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
• Enhanced family friendly policies and pay (eligibility criteria applied)

Who are we?

We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What’s it like to work with us?

Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.

We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.

What can you expect during the recruitment process?

The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate’s experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don’t hesitate to reach out to us at resourcingteam@haven.com

What We Offer

• Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
• Annual bonus
• 20% discount on both Haven and Warner Hotels holiday for you, family and friends
• Comprehensive wellbeing support
• Access to the Bourne Leisure corporate box at the O2 Arena ,London
• Exclusive discounts with corporate partners
• Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
• Enhanced family friendly policies and pay (eligibility criteria applied)

How To Apply

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.

To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.