EMEA Process and Super User Leader (m/f/x)* Full Time NEW

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients’ lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

Applies broad knowledge and extensive experience to deal with variations in work conditions and operations to solve complex and diverse problems. Direct leadership responsibility for the work group with clearly defined roles. Reviews and approves work results conducted by the work group. Supervises customer service programs and ensures compliance with established customer service principles. Supervises professional and support level employees within specific disciplines in Customer Service. Handles non-routine and multi-faceted customer complaints/inquiries.

As a Process And Super User Leader, You Will Have The Opportunity To Tap Into Your Curiosity And Collaborate With Some Of The Most Innovative And Diverse People Around The World. Here, You Will Make An Impact By

• Lead a team supporting OTC SAP users, providing functional guidance and acting as the primary point of contact for OTC process related support questions across EMEA, delivering first line operational support to end users.
• Lead and coordinate cross regional training efforts for Customer Service and wider OTC teams, designing training plans, delivering expert sessions, and ensuring consistent knowledge transfer across the EMEA Customer Service Teams.
• Facilitate process understanding and governance, validating processes during workshops, ensuring Fit to Standard alignment, and supporting local teams in understanding processes and process impacts.
• Guide and support the OTC Super Users with testing cycles (integration, UAT, defect triage), maintaining high-quality execution standards and preparing Super Users to operate effectively within SAP S/4HANA environments.
• Support cutover and business readiness activities, help coordinate cross functional teams on data cleansing, order conversion, shipment prioritisation and operational readiness. (Relevant during current system transition priorities, not the origin of role).
• Act as a change Ambassador, supporting organisational change activities, reinforcing key messages, connecting global and local teams, and helping teams adopt new processes and systems.

Your Skills And Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor’s Degree or higher and a minimum of 7-10 years relevant working experience is normally required.

In addition to the above requirements, the following are also required:

• Expert/master knowledge and experience with the most current theories and practices related to SAP S4 Hana.
• In depth knowledge of Solventum structure, organization, and business. Has cross-functional knowledge of businesses. Possesses solid market know-how (competitors, trends, etc.). Utilizes this business knowledge to educate others.
• Knowledge of computer programs and corporate systems relevant to the assigned area of responsibility is normally required. Generally requires the ability to communicate in written and spoken English.
• Minimum of Three (3) years supervisory or management experience is desirable but not essential.
• Uses leadership and supervisory skills necessary for managing people such as knowledge of employment law, knowledge of corporate/location policies and procedures, effective communications, performance appraisal procedures, performance management, hiring and interviewing, documentation, interpersonal skills, coaching skills, change management, conflict resolution, delegation, goal setting, motivation, emotional intelligence, strategic planning. Proficient in using corporate/local systems, HR systems, sourcing payment systems, etc.

Work location: Hybrid

Travel: May include up to 25% domestic and international

Relocation Assistance: Not required

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Diversity & Inclusion

(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Solventum Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here. Before submitting your application you will be asked to confirm your agreement with the

terms.