eCommerce Specialist Full Time

Rock West Composites, Inc. is an engineering and manufacturing company dedicated to providing innovative solutions for commercial and government customers. We provide cradle-to-grave services for primary and secondary composite structures. This position is located in our West Jordan, UT office and reports to the Segment Director.

Position Summary:

Ecommerce Specialist will support and execute customer facing Ecommerce initiatives that drive revenue growth, improve the digital customer experience, and strengthen customer retention. This role works closely with Operations and Shipping teams to ensure accurate, timely fulfillment while partnering with cross-functional teams to support day-to-day Ecommerce performance.

Essential Functions:

• Manage Ecommerce opportunities from quote through order placement, ensuring a smooth customer experience
• Generate quotes for standard and semi-custom products and coordinate with Sourcing and Operations as needed
• Act as a primary point of contact for select Ecommerce customers, supporting relationship management and repeat business
• Partner closely with Operations and Shipping to track orders, resolve fulfillment issues, and ensure on-time delivery
• Support customer outreach efforts and assist in executing retention and loyalty initiatives
• Identify and help implement improvements across quoting, order entry, and customer communication workflows
• Maintain accurate customer, pricing, and order data in Salesforce; support alignment with NetSuite
• Assist in reporting on Ecommerce performance, customer trends, and order activity

Non-Essential Functions:

Other duties as assigned.

Required Education and Experience:

• 2–4 years of experience in customer service, sales support, or Ecommerce operations (manufacturing environment highly preferred)
• Composite experience is a huge plus
• Strong organizational skills and attention to detail
• Effective communication and ability to work across multiple teams
• Comfortable working in a fast-paced, execution-focused environment
• Proficient in Excel and basic reporting; strong written communication skills
• BS/BA preferred but not required

Perks and Benefits:

• 100% Employer Paid Medical and Dental
• Annual Bonus
• 401K – 5% match
• Employee Stocks Option Program
• 9/80 work schedule
• 8- paid Holidays
• PTO: Max. 4-weeks after 5 years of employment
• $2,500 tuition reimbursement

Compensation:

The pay range for this position falls within $55,000 to $65,000. The final compensation will be determined based on experience, skillset, and other factors permitted by law.

Why should you want to work with us? Rock West Composites cares about our employees! Not only do we offer great benefits to our full-time employees (Medical & Dental 100% employer paid, Vision, Paid Time Off and 401K match), we offer a fun and friendly working environment!

Rock West Composites is an Equal Opportunity Employer. It is the policy of the company to provide equal opportunity for all employees and applicants for employment without regard to race, color, religion, religious creed, ancestry, gender, pregnancy, sex, sexual orientation, transitioning status, gender identity, gender expression, national origin, age, genetic information, military and veteran status, marital status, medical condition, mental disability, physical disability, or any other basis protected by local, state, or federal law. EEO is the law. We also prohibit compensation discrimination under all applicable laws. Certain positions require meeting the U.S. Person definition in 22 CFR 120.62.

ITAR Requirement:

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder) as defined by 8 U.S.C. 1101(a)(20), (iii) Refugee under 8 U.S.C. 1157, or (iv) Asylee under 8 U.S.C. 1158, Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. Rock West Composites will not offer immigration sponsorship for this position. Rock West Composites will not seek an export authorization for this role. Rock West Composites maintains a Drug and Alcohol-Free Workplace. Depending on state law and the nature of the position, candidates who receive a conditional offer of employment may be required to complete a drug screening. Rock West Composites may also conduct drug and alcohol testing based on reasonable suspicion, post-incident, or for safety-sensitive positions as permitted by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 858-537-6260.